Kartik Dhaka
Universiti Sains Malaysia

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Care or Climate? Decoding Psychological Well-Being Pathways in Malaysia’s F&B Workforce Jamin Kun Peng Xia; Louis Yong Yu Lee; Khai Chie Tang; Hui Xin Tang; Ping Hwee Tay; Kar Wai Tham; Pratibha Chaurasia; Kartik Dhaka; Daisy Mui Hung Kee
Journal of The Community Development in Asia Vol 9, No 3 (2026): September 2026
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jcda.v9i3.5071

Abstract

In Malaysia’s food and beverage industry, employees operate under demanding conditions where sustaining psychological well-being has become increasingly critical. Yet, the mechanisms through which organisational environments foster well-being remain insufficiently understood. Drawing on Social Exchange Theory and Job Demands–Resources Model, we examine how psychosocial safety climate influences psychological well-being through perceived organisational support and work engagement. Our results indicate that psychosocial safety climate significantly enhances perceived organisational support, work engagement, and psychological well-being. In turn, both perceived organisational support and work engagement positively contribute to psychological well-being. These findings highlight that a supportive psychosocial climate operates as a critical organisational resource, activating both relational (support-based) and motivational (engagement-driven) pathways to enhance employee well-being. Practical implications emphasize the importance of cultivating psychologically safe and supportive work environments in labor-intensive service sectors.