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All Journal MAKNA: Jurnal Kajian Komunikasi, Bahasa dan Budaya
Hamluddin, Hamluddin
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Humanities Languange, Linguistic, Communication & Media Other

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KONFLIK SOSIAL KAWASAN INDUSTRI JABABEKA DALAM PERSPEKTIF KOMUNIKASI Hamluddin, Hamluddin; Sarwoprasodjo, Sarwititi; Purnaningsih, Ninuk
Makna: Jurnal Kajian Komunikasi, Bahasa, dan Budaya Vol 4 No 1 (2019): MAKNA : Jurnal Kajian Komunikasi, Bahasa dan Budaya
Publisher : Fakultas Komunikasi, Sastra, dan Bahasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (568.233 KB) | DOI: 10.33558/makna.v4i1.1669

Abstract

This study examined a conflict between Jababeka Industrial Estate (KIJ) and peopleliving around it in Cikarang, Bekasi Regency, West Java Province. The present studyused a stakeholder analysis approach with a qualitative descriptive method. Thepresent study aimed to examine the causes of the conflict, existing problems, and thestrategy for conflict resolution in the perspective of communication. In-depthinterviews were conducted with some stakeholders such as industrial estatemanagement, society, village official, religious leaders, local government, regionalhouse of representatives, and the non-governmental organization (NGO) to obtain theresults. The results suggest varied problems such as poor communication, differentopinions, different interests, varied social systems, polluted environment, limitedsources of income, and so on as the impacts of industrial estate development seem tobe driving forces of the conflict. Generally, the conflict is between the management ofindustrial estate and people living around it. In addition, the conflict was identified asthe open and closed conflict which was varied from the weak until the strong level.
The Role of Organizational Communication in Improving the Quality of Service at a Beauty Clinic Ranti, Sofiah; Suswanto, Budi; Hamluddin, Hamluddin
Makna: Jurnal Kajian Komunikasi, Bahasa, dan Budaya Vol. 14 No. 1 (2024): Makna: Jurnal Kajian Komunikasi, Bahasa, dan Budaya
Publisher : Fakultas Komunikasi, Sastra, dan Bahasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33558/makna.v14i1.8208

Abstract

Communication in an organization is a communication process that involves superiors, subordinates and other stakeholders in the organization. In an organization, communication is important in improving the quality of service, as is done by a beauty clinic in Bekasi, Indonesia. Therefore, this research aims to analyze the role of organizational communication in improving service quality. This research uses a constructivist paradigm. Apart from that, this research design is descriptive qualitative in which this research aims to investigate the circumstances, conditions, existence of the research site, and others that have been mentioned and explained in the form of a report. The instruments of this research are observation, interviews and documentation. The results of the present research show that the quality of beauty clinic services can be considered good because of the role of good organizational communication. In this case, communication actors work together to achieve good organizational goals.
Co-Authors Budi Suswanto Ninuk Purnaningsih Ranti, Sofiah