Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal International Journal of Language Teaching and Education
Fadli Fakhirin, Muhammad
Unknown Affiliation
Education Languange, Linguistic, Communication & Media Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Visitor Perceptions of Post-Fire Museum X in Online Reviews:: Sentiment Analysis and Topic Modelling Fadli Fakhirin, Muhammad; Rahmi, Rahmi; Prabu Wibowo, Muhamad
International Journal of Language Teaching and Education Vol. 10 No. 2 (2026): International Journal of Language Teaching and Education
Publisher : Universitas Jambi, Magister Program of English Education Department

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/ijolte.v10i2.58880

Abstract

In the digital era, online reviews have increasingly become a valuable source of user-generated language data for understanding users’ experiences, evaluations, and opinions. This study examines public perceptions of Museum X after its post-fire reopening through Google Maps online reviews as the data source. The corpus comprised 1,822 Indonesian-language reviews published from 15 October 2024–1 June 2026. The study combines lexicon-based sentiment analysis using the Indonesian Sentiment Lexicon (InSet) and BERTopic topic modelling to identify lexical polarity and dominant museum visitor experience issues. The results show that positive lexical sentiment was the largest category (46.54%), followed by negative (32.38%), no coverage (17.29%), and neutral (3.79%). The mean rating was high at 4.69 out of 5. A manual validation on a stratified sample (n = 249) yields 81.5% agreement (κ = 0.72) and confirms that no-coverage reviews are predominantly sentiment-bearing. BERTopic produced five regular topics and an outlier cluster, with the dominant topic concerning ticketing, entry, services, collections, and price (820 reviews), while the other topics captured historical-cultural collections, general positive impressions and comfort, family education, and history learning. Combining lexical sentiment, rating, and topic context shows that Museum X’s educational and historical value that visitors express in their reviews remains prominent, while ticketing and entry management require attention. The study demonstrates a transparent, coverage-aware workflow for service evaluation from unsolicited online feedback.
Co-Authors Prabu Wibowo, Muhamad Rahmi Rahmi