Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Ilmu Manajemen Dan Kewirausahaan (JIMK)
Triana Lasifa
Universitas Singaperbangsa Karawang
Decision Sciences, Operations Research & Management

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Analisis Total Quality Management (TQM) Pada Operasional Bank BJB (Studi Kantor Cabang Patrol) Triana Lasifa; Rediawan Miharja
JURNAL ILMU MANAJEMEN DAN KEWIRAUSAHAAN (JIMK) Vol 6 No 1 (2025): Juni ( In Progress )
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis, Universitas Muslim Nusantara Al-Washliyah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32696/jimk.v6i1.4781

Abstract

This study aims to analyze the implementation of Total Quality Management at Bank bjb Patrol branch office in an effort to improve service quality and management performance. The approach used in this study is descriptive qualitative, data collected through interviews, direct observation, and documentation. The results showed that Bank bjb has implemented ten main elements of Total Quality Management, such as customer focus, continuous improvement, education and training, and employee empowerment. The implementation of Total Quality Management has a positive impact on improving efficiency, customer satisfaction, and employee motivation and performance. In conclusion, the implementation of Total Quality Management at Bank bjb Patrol branch office is effective, although continuous innovation is needed to maintain service quality and company competitiveness.
Co-Authors Rediawan Miharja