Anastasia Loko Dhey
Sekolah Tinggi Ilmu Ekonomi Indonesia (STIESIA) Surabaya

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The Influence of Organizational Culture, Workload, and Work Discipline on Employee Performance: The Mediating Role of Job Satisfaction at KSP Kopdit Pintu Air, Sikka Regency Anastasia Loko Dhey; Marsudi Lestariningsih; Bambang Hadi Santoso
Best Journal of Administration and Management Vol 4 No 4 (2026): Best Journal of Administration and Management
Publisher : International Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/bejam.v4i4.494

Abstract

This study examines the effects of organizational culture, workload, and work discipline on employee performance, with job satisfaction serving as an intervening variable, at KSP Kopdit Pintu Air in Sikka Regency, Indonesia. A causal-comparative (ex post facto) research design was employed. The study involved 90 employees, comprising Account Officers and administrative staff, selected using a saturated sampling technique. Data were collected through a structured questionnaire and analyzed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) approach. The results reveal that organizational culture and workload have positive and statistically significant effects on job satisfaction, whereas work discipline does not significantly influence job satisfaction. Furthermore, organizational culture, work discipline, and job satisfaction each exert significant positive effects on employee performance. Mediation analysis indicates that job satisfaction significantly mediates the relationships between organizational culture and employee performance as well as between workload and employee performance. In contrast, the indirect effect of work discipline on employee performance through job satisfaction is not statistically significant. These findings highlight the critical role of fostering a supportive organizational culture, effectively managing employee workload, and enhancing job satisfaction in improving employee performance. The study contributes to the literature on human resource management by providing empirical evidence of the mediating role of job satisfaction in the relationship between organizational factors and employee performance within the context of a savings and credit cooperative. Accordingly, the cooperative is encouraged to strengthen its human resource development strategies to improve organizational effectiveness and achieve sustainable organizational performance.