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Muhammad Rapi
Tadulako University
Social Sciences

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Kualitas Pelayanan Pembuatan Surat Izin Mengemudi Kendaraan Bermotor Roda Dua  Di Kantor Satlantas Polres Bungku Kabupaten Morowali Sukma Ayu; Nawawi Natsir; Muhammad Rapi
JPS: Journal of Publicness Studies Vol 3 No 03 (2026): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/9br9qx19

Abstract

This study describes the quality of two-wheel driving license (SIM) services at the Bungku Police Traffic Unit. The issues explored relate to long processing times, unclear information, and public experiences indicating that service performance is not yet fully consistent. To assess service quality, the study applies the SERVQUAL framework, which evaluates five key dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The research employs a descriptive qualitative approach through a case study design. Data were collected through interviews, observations, and documentation involving service officers and community members as informants. The findings show that the service facilities are generally adequate, the rooms are clean, and officers maintain a neat appearance, although the office used is still temporary. Service procedures follow established SOPs, data are checked carefully, and officers strive to maintain a steady service flow, despite frequent disruptions caused by network issues. In terms of responsiveness, officers provide clear explanations and assistance, although their response may slow down when the number of applicants increases. The officers’ polite communication and friendly attitude help applicants feel safe and respected. Overall, the driving license service at the Bungku Traffic Unit functions quite well, though performance is not yet consistent across all conditions. Improvements in facilities, clearer information systems, and more stable technical support are needed to create smoother service delivery and better meet public expectations.
PARTISIPASI MASYARAKAT DALAM PENYUSUNAN RENCANA PEMBANGUNAN DESA DI DESA TAMBAROBONE KECAMATAN BUNGKU UTARA KABUPATEN MOROWALI UTARA Ali Wijaksono; Muzakir Tawil; Muhammad Rapi
JPS: Journal of Publicness Studies Vol 2 No 1 (2025): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/m9eg6s91

Abstract

This research aims to understand how community participation in the preparation of the Village Development Plan in Tambarobone Village, Bungku Utara District, North Morowali Regency. The research method used is descriptive qualitative. The data collection techniques employed are observation, interviews, and documentation. The research location coincides with Tambarobone Village, Bungku Utara District, North Morowali Regency. The theory used in this research is the theory of Bintoro Tjokroamidjojo (2005:226), which consists of three aspects that influence community participation: Leadership Factor, Communication Factor, and Education Factor. The research results show that from the aspect of leadership, the Tambarobone village government is doing well because it has made efforts to implement the concept of participatory planning. Similarly, from the aspect of communication, the Tambarobone village government has established good communication with the village community. Meanwhile, from the aspect of education, it is still quite good. This is because the relatively low level of education among the people in Tambarobone village affects community participation in development planning.
Co-Authors Ali Wijaksono Muzakir Tawil Nawawi Natsir Sukma Ayu