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Muzakir Tawil
Fisip Universitas Tadulako
Religion Aerospace Engineering Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Social Sciences

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Public Services, Public Acceptance, and Satisfaction: Macro Evaluation of Government Services in Sigi Regency Muzakir Tawil; Yulizar Pramudika Tawil; giska mala rahmarini; Indra P P Salmon
Journal of Governance Volume 6, Issue 1 : (2021) June
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31506/jog.v6i1.10831

Abstract

The background of this research is the justification of findings in the form of public services in Indonesia in general, which are not good and not satisfactory. The objectives of this research are; 1) testing the level of public satisfaction with the implementation of basic service programs in Sigi Regency (14 indicators), and; 2) testing the level of public acceptance of the implementation of development programs in Sigi Regency (9 indicators). We use a mix-method approach in analyzing the results of public satisfaction and public acceptance to obtain the depth of data and field results. The results showed that the index of public acceptance of public services in Sigi Regency was 3.92, which means that the majority of Sigi Regency people received local government programs simultaneously. Partially, there are three dimensions in the form of program effectiveness, program efficiency, and dimensions of trust concerning the index of public acceptance of public services in Sigi Regency which is below the average score. However, this dimension does not simultaneously affect the level of public trust in public services in Sigi Regency with a total increase of 76.02%. The implication of this research is the existence of alternative strategies for improvement to improve public acceptance (IPM) and public satisfaction (IKM), including efficiency and public trust in the public acceptance index (IPM) framework, as well as safety and comfort within the public satisfaction index framework (IKM).Keywords: public service; public acceptance index; public satisfaction index; Sigi Regency.
The Effect of Service Quality on Customer Satisfaction in Makassar Jeans House Palu City Fachrul Alfajar; Mustainah Mustainah; Muzakir Tawil
PINISI Discretion Review Volume 3, Issue 1, September 2019
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (303.326 KB) | DOI: 10.26858/pdr.v3i1.12467

Abstract

The purpose of this study was conducted to determine the Effect of Service Quality on Customer Satisfaction at Makassar Jeans House in Palu City. The type of research used is quantitative research with a type of comparative causal research. The sample in this study amounted to 100 Makassar Jeans House customers in Palu City. This study uses a theory (Zeithaml, 1988) where there are 5 (five) indicators to measure service quality which includes Tangibles, Reliability, Responsiveness, Assurance, Empathy. The results of this study indicate that the influence of service quality on customer satisfaction has a strong relationship with a correlation coefficient of 0.766, the results of this study also indicate that service quality simultaneously affects customer satisfaction, based on the results of the determination coefficient of service quality affects customer satisfaction by 58.7%, while the remaining 41.3% is influenced by other variables outside of this study.
Implementation of Policies To Eliminate Violence in Households in The Women's Empowerment Office and Child Protection of Hammer City Muzakir Tawil; M. Kafrawi Al- Kafiah Samsu; Yulizar Pramudika Tawil; Risma Ariyani
Jurnal Syntax Admiration Vol. 4 No. 7 (2023): Jurnal Syntax Admiration
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jsa.v4i7.646

Abstract

The Indonesian government has passed the Law on the Elimination of Domestic Violence (PKDRT Law) to provide comprehensive protection, including guarantees of legal protection and victim recovery. Domestic violence is stated in article 1 point 1 of Law Number. 23 of 2004 concerning the elimination of domestic violence. means any action against a person, especially women, which results in physical, sexual, psychological, and or domestic neglect, including threats to commit acts, coercion, or unlawful deprivation of independence within the scope of the household. Domestic violence can occur to husbands, wives, and children as well as those within the scope of the household. There are two main underlying causes of domestic violence. Firstly, economic factors. The economic factor in question is the lack of established economic conditions in the household so that the many demands that arise in the household are unable to be fulfilled. This condition is what then triggers conflict and even acts of domestic violence. Secondly, a patriarchal culture which embraces the meaning of a social system that places men as the main power holders and dominates in the role of political leadership, moral authority, social rights, and control of property. A patriarchal culture that sees paternal lineage indirectly gives birth to the idea that women have a lower position than men (subordinate). Which ultimately involves many women becoming victims of domestic violence. The objectives of this research are: To find out the implementation of the Domestic Violence Policy at the Palu City Women's Empowerment and Child Protection Office. The research design uses descriptive qualitative. This research is designed within one year
IMPLEMENTASI PROGRAM COMMUNITY DEVELOPMENT MELALU CORPORATE SOCIAL RESPONSIBILITY PT ASTRO LESTARI TBK DALAM PENYEDIAAN AIR BERSIH DI KELURAHAN MARTAJAYA Mutiara Arsad; Nasilla Handayaningrum; Kadri W. Lumbay; Fariska Riski; Nadia Amanda Tasya; Moh Adrian; Saharani Saharani; Abd Rahman; Dimas Febrian; Rai Savitri; Muzakir Tawil; Rachmad Rachmad; Askar Mayusa
JURNAL ILMIAH EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI Vol. 3 No. 4 (2026): JULI
Publisher : CV. KAMPUSA AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jemba.v3i4.2596

Abstract

Penelitian ini bertujuan menganalisis implementasi program Community Development melalui Corporate Social Responsibility (CSR) dalam penyediaan air bersih di Kelurahan Martajaya, Kabupaten Pasangkayu. Program tersebut dilaksanakan sebagai bentuk tanggung jawab sosial perusahaan untuk membantu masyarakat memperoleh akses air bersih yang layak sekaligus meningkatkan kualitas hidup dan kesehatan lingkungan. Penelitian menggunakan pendekatan deskriptif kualitatif dengan teknik pengumpulan data berupa observasi, wawancara, dan dokumentasi. Informan penelitian terdiri atas pihak perusahaan, pemerintah kelurahan, pengelola fasilitas air bersih, serta masyarakat penerima manfaat program. Hasil penelitian menunjukkan bahwa implementasi program CSR penyediaan air bersih telah berjalan cukup baik dan memberikan manfaat nyata bagi masyarakat. Keberadaan bak penampungan, jaringan pipa distribusi, dan fasilitas pendukung lainnya mempermudah masyarakat memenuhi kebutuhan air sehari hari. Program ini juga meningkatkan kesadaran masyarakat terhadap pentingnya kebersihan lingkungan, kesehatan, serta partisipasi dalam menjaga fasilitas yang telah dibangun. Selain memberikan dampak positif, penelitian menemukan beberapa kendala, yaitu keterbatasan sarana dan prasarana, kerusakan ringan pada fasilitas, belum meratanya distribusi air, rendahnya kesadaran sebagian masyarakat terhadap pemeliharaan fasilitas, serta pengaruh kondisi alam yang memengaruhi ketersediaan air. Untuk mengatasi kendala tersebut diperlukan peningkatan sarana dan prasarana, pemeliharaan fasilitas secara berkala, penguatan kerja sama antara perusahaan, pemerintah, dan masyarakat, serta pelaksanaan sosialisasi dan edukasi berkelanjutan. Dengan demikian, program CSR berbasis community development dalam penyediaan air bersih di Kelurahan Martajaya berkontribusi positif terhadap peningkatan kesejahteraan masyarakat dan keberlanjutan lingkungan. Program ini juga memperkuat hubungan sosial antarwarga melalui kegiatan gotong royong, mendukung pengelolaan fasilitas secara bersama, serta mendorong terciptanya rasa tanggung jawab kolektif terhadap keberlanjutan manfaat program bagi masyarakat setempat.
Penerapan Program Csr Astra Kreatif Oleh Pt Pasangkayu Di Kelurahan Martajaya Kecamatan Pasangkayu Kabupaten Pasangkayu Haikal Putra Fachrezy; Bahtiar; Adika Tirta Atansyah; Steven Ladjepe; Desinta; Made Serik Ayu; Anisa Auliya; Muzakir Tawil; Rachmad; Richard F. Labiro; abdul rivai
JURNAL AKADEMIK PENGABDIAN MASYARAKAT Vol. 4 No. 4 (2026): JULI
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/japm.v4i4.10985

Abstract

This study evaluates the implementation of the Astra Kreatif corporate social responsibility (CSR) program carried out by PT Pasangkayu in Martajaya Village, Pasangkayu Subdistrict, Pasangkayu Regency. The objectives are to identify the program activities, assess their socio-economic impacts on the local community, and explore supporting and inhibiting factors in implementation. The study employs a qualitative case study approach with data collected through in-depth interviews with stakeholders (company representatives, village officials, and beneficiaries), participatory observation, and program document analysis. Results indicate that Astra Kreatif focuses on building local entrepreneurial capacity, creative skills training, and provision of small-scale production facilities. Observed positive impacts include improved technical knowledge among participants, increased home-based business opportunities, and strengthened local market networks. However, program effectiveness is constrained by limited sustainable funding, suboptimal inter-institutional coordination, and the need for follow-up to improve access to financing. Recommendations include sustainability planning (micro-financing schemes or market partnerships), enhanced coordination with village government, and regular community-inclusive monitoring and evaluation. These findings inform companies, local policymakers, and researchers on designing more responsive and impactful CSR programs at the community level
Pengaruh Corporate Social Responsibility (Csr) Terhadap Peningkatan Ekonomi Masyarakat Kelurahan Martajaya Kabupaten Pasangkayu Rifayanti; Gifa Rahma; Fiona R.H Asal; Nurul Aulia; Siska Amaliah; najwa; Tri Cahya Randani; Almira K. Lahiya; Annisa Prastika Qur'ani; Kusmiатun Khoiriyah; Muzakir Tawil; Rachmad; Askar Mayusa; Nawawi Natsir
JURNAL AKADEMIK PENGABDIAN MASYARAKAT Vol. 4 No. 4 (2026): JULI
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/japm.v4i4.10986

Abstract

This study aims to examine the implementation of the Corporate Social Responsibility (CSR) program by PT Astra Group together with PT Tanjung Sarana Lestari (TSL) and its influence on the economic improvement of the Martajaya Village community, Pasangkayu Regency, West Sulawesi Province. The research was conducted as part of the Field Experience Practice (PPL) activity of the Public Administration Study Program at Tadulako University on May 8–9, 2026. The study employed a descriptive qualitative approach, with data collected through in-depth interviews and documentation studies. Research informants consisted of representatives from the Human Resource Development and Administration (HRDA) division of PT Astra Group and PT TSL, as well as the Secretary of Martajaya Village. The findings reveal that the company's CSR program is implemented through four main pillars—health, education, economy, and environment with the economic pillar designated as the primary priority. The flagship program under the economic pillar is Astra Kreatif, which encompasses micro, small, and medium enterprise (MSME) empowerment, livestock and fisheries sector development, and women's group empowerment. These programs have made positive contributions to community economic development through a village-based coordination mechanism that serves as a bridge between the company and the community. Nevertheless, program implementation still faces five major obstacles: limited public information transparency, minimal community participation in the program planning stage, cultural barriers arising from ethnic heterogeneity, limited geographic reach of the program's target areas, and weak inter-agency coordination. Recommended solutions include adopting an open CSR reporting system, applying a Participatory Program Planning approach, strengthening local wisdom-based strategies, expanding target areas with improved targeting mechanisms, and establishing a structured Multi-Stakeholder Partnership Forum. This study concludes that the effectiveness of CSR as an instrument of community economic empowerment requires program governance that is transparent, participatory, inclusive, and sustainably integrated with regional government development programs.
PROGRAM CORPORATE SOCIAL RESPONSIBILITY (CSR) PT ASTRA AGRO LESTARI TBK DALAM PILAR ASTRA SEHAT Apriliyani Apriliyani; Jerry Devano; Fina Fina; Ammatullah Anisah; Syafikah Davina; Aulia Farida; Moh. Rahul Hi Sabollah; Muzakir Tawil; Rachmad Rachmad; Richard F. Labiro
JURNAL AKADEMIK PENGABDIAN MASYARAKAT Vol. 4 No. 4 (2026): JULI
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/japm.v4i4.11095

Abstract

The development of the palm oil plantation industry requires companies not only to pursue profitability, but also to carry out social and environmental responsibilities in a sustainable manner in accordance with Law no. 6 of 2023. PT Pasangkayu, as a subsidiary of PT Astra Agro Lestari Tbk, realizes this commitment through the "Astra Sehat" Program in its operational ring one area. However, empirical studies regarding the effectiveness and obstacles of this program specifically at the sub-district level are still very limited. This research aims to analyze the implementation of the Astra Sehat Program by PT Pasangkayu in Martajaya Village, evaluate the benefits felt by the beneficiary community, and identify supporting and inhibiting factors for its implementation. This research uses a descriptive qualitative approach. Data was collected through in-depth interviews with company management, sub-district officials, as well as field observations and secondary documentation. The research results show that the Astra Sehat Program in Martajaya Village is implemented consistently through the development of Posyandu Merpati and Sayang Toddlers. Real contributions include distributing intensive funds to cadres and providing additional food (PMT) to reduce stunting rates and improve maternal and child health. The main supporting factors are strong partnership relationships (social engagement), the commitment of the CSR team, and the active participation of PKK women and the sub-district government. The obstacles found include limited operational geographical service coverage and fluctuations in the level of citizen attendance. The implementation of the Astra Sehat Program by PT Pasangkayu has proven to have a positive social-health impact for the people of Martajaya Village. This multi-party synergy can become a reference model for CSR management in the health sector in the oil palm area.
DAMPAK PROGRAM CORPORATE SOCIAL RESPONSIBILITY BIDANG KESEHATAN PT. PASANGKAYU TERHADAP MASYARAKAT KELURAHAN MARTAJAYA KECAMATAN PASANGKAYU KABUPATEN PASANGKAYU Andrian; Muzdalifah; Ratu Amanda Busman; Muhamad Riski Nugraha; Riska Ayu Fahrany; Lely Elviana; Anil Zikri; Febrianty; Audietya Chantieka Aura; Friscia Novianti Setiawan; Rachamat; Muzakir Tawil; Askar Mayusa
JURNAL MULTIDISIPLIN ILMU AKADEMIK Vol. 3 No. 4 (2026): Agustus
Publisher : CV. KAMPUS AKADEMIK PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jmia.v3i4.11104

Abstract

Corporate Social Responsibility (CSR) is a form of corporate social responsibility that contributes to improving community welfare, particularly in the health sector. This study aims to analyze the implementation and impact of PT. Pasangkayu’s CSR health program on the community of Martajaya Village, Pasangkayu District, Pasangkayu Regency. The study employed a qualitative method with a descriptive approach. Data were collected through observation, in-depth interviews, and documentation. The findings show that the CSR program was implemented through mobile health services, distribution of insecticide-treated mosquito nets, supplementary feeding for stunted children, health education, fogging activities, and training for Posyandu cadres. The program positively improved access to healthcare services, reduced malaria cases, increased public health knowledge, and encouraged healthier lifestyles. However, challenges remain, including unequal distribution of benefits and limited access to healthcare services.
IMPLEMENTASI PROGRAM ASTRA CERDAS DI PT PASANGKAYU: STUDI TENTANG CSR BIDANG PENDIDIKAN DIKABUPATEN PASANGKAYU SULAWESI BARAT Puspitasari; Melati Afriani; Eka Andani; Risky Pramusetya Saharani; Sela Mitha; Risma Risma; Qiska Natasyah Chandra; Sopian Sopian; Muzakir Tawil; Rachmad Rachmad; Askar Mayusa
JURNAL ILMIAH PENELITIAN MAHASISWA Vol 4 No 4 (2026): Agustus
Publisher : Kampus Akademik Publiser

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jipm.v4i4.2568

Abstract

This study aims to analyze the implementation of the Astra Cerdas Program as a form of Corporate Social Responsibility (CSR) of PT Pasangkayu in the field of education in Pasangkayu Regency, West Sulawesi. This research employed a qualitative descriptive method with a case study approach. Data were collected through observation, interviews, documentation, and data triangulation. The results show that the Astra Cerdas Program has made a positive contribution to improving access to and quality of education through scholarship assistance, educational facilities and infrastructure support, teacher training, incentives for honorary teachers, and the development of Adiwiyata Schools. The program has also generated social impacts, including increased student learning motivation, greater community participation in educational activities, and enhanced environmental awareness within partner schools. However, several challenges remain, such as the unequal distribution of program benefits, limited community participation in program planning, and dependence on the company's annual CSR budget allocation. Therefore, stronger collaboration among the company, government, schools, and local communities is needed to ensure that the program becomes more effective, targeted, and sustainable. Overall, the Astra Cerdas Program has become an important initiative in supporting human resource development and educational advancement in Pasangkayu Regency.
Evaluasi Kebijakan Administrasi Perkara dan Persidangan Secara Elektronik di Pengadilan Tata Usaha Negara Kota Palu Muhammad Rifhai; Muzakir Tawil; Abdul Hamid
Arus Jurnal Sosial dan Humaniora Vol 5 No 3: Desember (2025)
Publisher : Arden Jaya Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57250/ajsh.v5i3.2177

Abstract

Penelitian ini bertujuan untuk mengevaluasi kebijakan administrasi perkara dan persidangan secara elektronik di Pengadilan Tata Usaha Negara Kota Palu. Penerapan sistem peradilan elektronik merupakan bagian dari reformasi birokrasi di lingkungan Mahkamah Agung Republik Indonesia guna mewujudkan peradilan yang sederhana, cepat, dan berbiaya ringan. Namun, dalam implementasinya masih ditemukan berbagai tantangan yang perlu dikaji secara komprehensif. Hasil penelitian menunjukkan bahwa kebijakan administrasi perkara dan persidangan secara elektronik di Pengadilan Tata Usaha Negara Kota Palu secara umum telah berjalan cukup baik dan memberikan kemudahan dalam proses pendaftaran perkara, pemanggilan para pihak, serta pelaksanaan persidangan. Namun demikian, masih terdapat kendala dalam implementasinya, antara lain keterbatasan sumber daya manusia, infrastruktur teknologi informasi, serta rendahnya tingkat pemahaman pengguna terhadap sistem elektronik. Oleh karena itu, diperlukan peningkatan kapasitas aparatur, penguatan sarana dan prasarana teknologi, serta sosialisasi yang lebih intensif kepada masyarakat guna mengoptimalkan pelaksanaan kebijakan tersebut
Co-Authors Abd Rahman Abdul Hamid Abdul Rivai Adika Tirta Atansyah Almira K. Lahiya Ammatullah Anisah Andrian Anil Zikri Anisa Auliya Annisa Prastika Qur'ani Apriliyani Apriliyani Askar Mayusa Audietya Chantieka Aura Aulia Farida Bahtiar Desinta Dimas Febrian Eka Andani Fachrul Alfajar Fariska Riski Febrianty Fina Fina Fiona R.H Asal Friscia Novianti Setiawan Gifa Rahma Haikal Putra Fachrezy INDRA PRATAMA PUTRA SALMON Jerry Devano Kadri W. Lumbay Kusmiатun Khoiriyah Lely Elviana M. Kafrawi Al- Kafiah Samsu Made Serik Ayu Melati Afriani Moh Adrian Moh. Rahul Hi Sabollah Muhamad Riski Nugraha Muhammad Rifhai Mustainah Mappatoba Mutiara Arsad Muzdalifah Nadia Amanda Tasya najwa Nasilla Handayaningrum Nawawi Natsir Nurul Aulia Puspitasari Qiska Natasyah Chandra Rachamat Rachmad Rachmad Rachmad Rahmarini, Giska Mala Rai Savitri Ratu Amanda Busman Richard F. Labiro Rifayanti Riska Ayu Fahrany Risky Pramusetya Saharani Risma Ariyani Risma Risma Saharani Saharani Sela Mitha Siska Amaliah Sopian Sopian Steven Ladjepe Syafikah Davina Tri Cahya Randani Yulizar Pramudika Tawil