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Muzakir Tawil
Fisip Universitas Tadulako
Aerospace Engineering Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences

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Public Services, Public Acceptance, and Satisfaction: Macro Evaluation of Government Services in Sigi Regency Muzakir Tawil; Yulizar Pramudika Tawil; giska mala rahmarini; Indra P P Salmon
Journal of Governance Volume 6, Issue 1 : (2021) June
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31506/jog.v6i1.10831

Abstract

The background of this research is the justification of findings in the form of public services in Indonesia in general, which are not good and not satisfactory. The objectives of this research are; 1) testing the level of public satisfaction with the implementation of basic service programs in Sigi Regency (14 indicators), and; 2) testing the level of public acceptance of the implementation of development programs in Sigi Regency (9 indicators). We use a mix-method approach in analyzing the results of public satisfaction and public acceptance to obtain the depth of data and field results. The results showed that the index of public acceptance of public services in Sigi Regency was 3.92, which means that the majority of Sigi Regency people received local government programs simultaneously. Partially, there are three dimensions in the form of program effectiveness, program efficiency, and dimensions of trust concerning the index of public acceptance of public services in Sigi Regency which is below the average score. However, this dimension does not simultaneously affect the level of public trust in public services in Sigi Regency with a total increase of 76.02%. The implication of this research is the existence of alternative strategies for improvement to improve public acceptance (IPM) and public satisfaction (IKM), including efficiency and public trust in the public acceptance index (IPM) framework, as well as safety and comfort within the public satisfaction index framework (IKM).Keywords: public service; public acceptance index; public satisfaction index; Sigi Regency.
The Effect of Service Quality on Customer Satisfaction in Makassar Jeans House Palu City Fachrul Alfajar; Mustainah Mustainah; Muzakir Tawil
PINISI Discretion Review Volume 3, Issue 1, September 2019
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (303.326 KB) | DOI: 10.26858/pdr.v3i1.12467

Abstract

The purpose of this study was conducted to determine the Effect of Service Quality on Customer Satisfaction at Makassar Jeans House in Palu City. The type of research used is quantitative research with a type of comparative causal research. The sample in this study amounted to 100 Makassar Jeans House customers in Palu City. This study uses a theory (Zeithaml, 1988) where there are 5 (five) indicators to measure service quality which includes Tangibles, Reliability, Responsiveness, Assurance, Empathy. The results of this study indicate that the influence of service quality on customer satisfaction has a strong relationship with a correlation coefficient of 0.766, the results of this study also indicate that service quality simultaneously affects customer satisfaction, based on the results of the determination coefficient of service quality affects customer satisfaction by 58.7%, while the remaining 41.3% is influenced by other variables outside of this study.
Implementation of Policies To Eliminate Violence in Households in The Women's Empowerment Office and Child Protection of Hammer City Muzakir Tawil; M. Kafrawi Al- Kafiah Samsu; Yulizar Pramudika Tawil; Risma Ariyani
Jurnal Syntax Admiration Vol. 4 No. 7 (2023): Jurnal Syntax Admiration
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jsa.v4i7.646

Abstract

The Indonesian government has passed the Law on the Elimination of Domestic Violence (PKDRT Law) to provide comprehensive protection, including guarantees of legal protection and victim recovery. Domestic violence is stated in article 1 point 1 of Law Number. 23 of 2004 concerning the elimination of domestic violence. means any action against a person, especially women, which results in physical, sexual, psychological, and or domestic neglect, including threats to commit acts, coercion, or unlawful deprivation of independence within the scope of the household. Domestic violence can occur to husbands, wives, and children as well as those within the scope of the household. There are two main underlying causes of domestic violence. Firstly, economic factors. The economic factor in question is the lack of established economic conditions in the household so that the many demands that arise in the household are unable to be fulfilled. This condition is what then triggers conflict and even acts of domestic violence. Secondly, a patriarchal culture which embraces the meaning of a social system that places men as the main power holders and dominates in the role of political leadership, moral authority, social rights, and control of property. A patriarchal culture that sees paternal lineage indirectly gives birth to the idea that women have a lower position than men (subordinate). Which ultimately involves many women becoming victims of domestic violence. The objectives of this research are: To find out the implementation of the Domestic Violence Policy at the Palu City Women's Empowerment and Child Protection Office. The research design uses descriptive qualitative. This research is designed within one year
Co-Authors Fachrul Alfajar INDRA PRATAMA PUTRA SALMON M. Kafrawi Al- Kafiah Samsu Mustainah Mappatoba Rahmarini, Giska Mala Risma Ariyani Yulizar Pramudika Tawil Yulizar Pramudika Tawil