Inda Tri Pasa
Politeknik Penerbangan Palembang, South Sumatra, Indonesia

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The Role of FIDS in Passenger Experience Quality for Achieving Terminal Service Efficiency at SMB II Airport, Palembang Zusnita Hermala; Inda Tri Pasa; Herlina Febiyanti; Minulya Eska Nugraha
Journal of Social Work and Science Education Vol. 8 No. 1 (2027): Forthcoming Issue
Publisher : Yayasan Sembilan Pemuda Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52690/jswse.v8i1.1736

Abstract

The Flight Information Display System (FIDS) is a primary channel for real-time flight information at airports, yet its discrete contribution to passenger experience remains under-quantified at medium-sized Indonesian airports. This study employed a cross-sectional survey of 100 departing passengers at Sultan Mahmud Badaruddin (SMB) II International Airport, Palembang, during morning peak hours, complemented by semi-structured interviews with information-desk staff, airport operations personnel, and passengers. Simple linear regression was used to examine the relationship between perceived FIDS effectiveness and passenger experience. FIDS was positively associated with passenger experience (t = 6.596, p < .001), explaining 30.7% of the variance (R² = .307; 95% CI for B [0.383, 0.713]). Qualitative interviews corroborated the quantitative pattern, identifying update delays as a source of repeated manual enquiries. FIDS effectiveness is a statistically significant but partial determinant of passenger experience, suggesting that complementary terminal factors (ground handling, self-check-in, physical comfort) account for most of the remaining variance. The findings support targeted interventions in FIDS maintenance, screen placement, and airline-to-FIDS data pipelines. The study provides an empirical, single-predictor benchmark for FIDS effectiveness at a medium-sized airport, offering a conservative effect-size estimate that can inform future multi-predictor models of terminal service efficiency.
The Effects of Smoke Haze and Visibility on Flight Operational Performance at Sultan Mahmud Badaruddin II Airport, Palembang: An Explanatory Sequential Mixed-Methods Study Inda Tri Pasa; Kuncoro Adi; Dwi Candra Yuniar; Zusnita Hermala; Agung Pramono; Bella Noer Achaddiah; Siswanto Siswanto
Journal of Social Work and Science Education Vol. 8 No. 1 (2027): Forthcoming Issue
Publisher : Yayasan Sembilan Pemuda Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52690/jswse.v8i1.1738

Abstract

This study examines the effects of smoke haze and visibility on flight operational performance at Sultan Mahmud Badaruddin II Airport, Palembang. An explanatory sequential mixed-method design was employed. The quantitative phase involved 66 active aviation operational personnel, analyzed using multiple linear regression. The qualitative phase involved semi-structured interviews with air traffic controllers, commercial pilots, airport duty managers, and aviation meteorologists, analyzed through systematic thematic coding using NVivo 14. Quantitative results indicate that smoke haze significantly increases perceived flight operational disruption (B = 0.744; β = 0.611; p < 0.001), whereas visibility has no independent significant effect after controlling for smoke haze (B = 0.261; β = 0.226; p = 0.103). Together, both variables explain 65.8% of variance (R² = 0.658; F = 60.639; p < 0.001). NVivo analysis identified four interconnected themes concerning operational impacts, visibility constraints, their interaction, and contextual conditions. This study uniquely integrates quantitative and qualitative evidence to demonstrate that smoke haze constitutes a systemic environmental hazard whose effects extend beyond visibility reduction, causing cascading disruptions across scheduling, aircraft rotation, passenger services, and stakeholder coordination. Findings highlight the importance of strengthened early-warning systems, operational preparedness, inter-agency coordination, and forest and land-fire prevention. This research contributes an integrated explanation of haze-related aviation disruption, offering actionable insights for airport management and aviation policymakers in haze-prone regions.