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All Journal Greenation International Journal of Law and Social Sciences
Laely Aribah Istiqomah
Universitas Internasional Batam, Batam, Indonesia.
Law, Crime, Criminology & Criminal Justice Social Sciences

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Dispute Resolution in E-Commerce Through Online Arbitration in Indonesia and India: Adapting EU Regulations Nurlaily Nurlaily; Laely Aribah Istiqomah; Hari Sutra Disemadi; Tantimin Tantimin
Greenation International Journal of Law and Social Sciences Vol. 4 No. 4 (2026): (GIJLSS) Greenation International Journal of Law and Social Sciences (September
Publisher : Greenation Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijlss.v4i4.926

Abstract

This study explores the regulatory frameworks for online arbitration in resolving E-Commerce disputes in Indonesia and India, drawing comparisons with the European Union’s legal instruments. The rapid growth of E-Commerce in both countries has highlighted the need for effective and efficient dispute resolution mechanisms, especially given the limitations of traditional litigation. The research aims to identify the gaps in Indonesia and India’s legal systems regarding Online Dispute Resolution (ODR) and to evaluate the potential adoption of the EU’s established principles to improve arbitration processes in these countries. The study utilizes a normative legal research methodology, with a focus on legislative, conceptual, and comparative approaches. Findings show that while both Indonesia and India have made strides in addressing E-Commerce disputes, they still face challenges such as the absence of specific ODR regulations, the lack of integrated ODR platforms, and the absence of cross-jurisdictional recognition of arbitration awards. In contrast, the European Union has developed a comprehensive ODR framework, especially through Regulation (EU) No 524/2013 and Directive 2013/11/EU, which provides a valuable model for Indonesia and India. By adopting these principles, both countries can strengthen their legal frameworks and institutional structures, ensuring quicker, cost-effective, and transparent dispute resolution for E-Commerce transactions.
Co-Authors Hari Sutra Disemadi Nurlaily Nurlaily Tantimin Tantimin