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All Journal Enrichment: Journal of Multidisciplinary Research and Development
Alfiana Sangsun Jehamur
Universitas Nusa Cendana
Humanities Economics, Econometrics & Finance Engineering Health Professions Social Sciences

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Analysis of Potential Losses in Parking Fees at The Kupang City Transportation Department Alfiana Sangsun Jehamur; William Djani; Yoga B. Pradana
Enrichment: Journal of Multidisciplinary Research and Development Vol. 4 No. 6 (2026): Enrichment: Journal of Multidisciplinary Research and Development
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/enrichment.v4i6.776

Abstract

Parking fees represent an important source of locally generated revenue; however, their collection in Kupang City has not fully reflected the increasing number of vehicles and parking activities. This study aimed to examine potential losses in parking-fee revenue at the Kupang City Transportation Agency, identify the contributing factors, and formulate effective management and oversight strategies. A qualitative method with a post-positivist case-study design was employed. Informants were purposively selected from transportation officials, agency staff, parking attendants, service users, and community organizations. Data were collected through semi-structured interviews, field observations, and document analysis, and were analyzed using data condensation, data display, and conclusion drawing, supported by source and method triangulation. The findings revealed gaps between revenue targets and actual realization, driven by manual recordkeeping, cash-based collection systems, inconsistent ticket issuance, incomplete parking-point data, limited supervision, informal parking practices, weak interagency coordination, and low public awareness regarding payment receipts. These weaknesses prevented actual parking activities from being fully recorded as official municipal revenue. The recommended strategies included periodic mapping of parking potential, digitalization of collection systems, risk-based supervision, strengthened standard operating procedures, parking attendant training, public education, and cross-sectoral coordination. The study concluded that reducing potential revenue losses requires integrated and data-driven parking governance to improve transaction traceability, accountability, service quality, and local revenue performance.
Co-Authors William Djani Yoga B. Pradana