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All Journal Jurnal Pakar Manajemen
Zuma Dwi Anisa
Universitas Bina Sarana Informatika
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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The Effect of Service Quality and Library Facilities on user Satisfaction at the Taman Ismail Marzuki Library Central Jakarta Zuma Dwi Anisa; Darkiman Ruminta; Dudi Duta Akbar
Jurnal Pakar Manajemen Vol. 3 No. 1 (2026): September
Publisher : Utami Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70963/jpm.v3i1.949

Abstract

User satisfaction is an important indicator of library service success and is influenced by service quality and available facilities. This study aims to analyze the effect of service quality and library facilities on user satisfaction at Taman Ismail Marzuki Library, Central Jakarta. A quantitative approach was employed with 100 respondents selected using accidental sampling. Data were collected through a Likert-scale questionnaire and analyzed using IBM SPSS Statistics 26 through validity, reliability, classical assumption, multiple linear regression, t-test, F-test, and coefficient of determination analyses. The findings indicate that service quality has a positive and significant effect on user satisfaction, while library faciities also have a positive and significant effect. Simultaneously, both independent variabels significantly affect user satisfaction. The model obtained an R Square 0f 0.428 and an Adjusted R Square of 0.416, indicating that the two variables explain 41.6% of the variance in user satisfaction after model adjustment.
Co-Authors Akbar, Dudi Duta Darkiman Ruminta