Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Kesehatan Bina Generasi
Tania Meilinda Rizky Andini
Universitas Pelita Harapan
Dentistry Health Professions Medicine & Pharmacology Nursing Public Health

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
PENGARUH KOMUNIKASI DOKTER GIGI, PATIENT TRUST TERHADAP PERCEIVED VALUE DENGAN BRAND HEALTHCARE FACILITIES SEBAGAI VARIABEL MEDIASI DI JABODETABEK Tania Meilinda Rizky Andini; Gracia Shinta S. Ugut
Bina Generasi : Jurnal Kesehatan Vol 18 No 1 (2026): Bina Generasi : Jurnal Kesehatan
Publisher : LPPM STIKES BINA GENERASI POLEWALI MANDAR

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35907/bgjk.v18i1.469

Abstract

This study aims to analyze the influence of doctor communication and patient trust on the perceived value of healthcare services, with brand healthcare facilities as a mediating variable, and to test the interaction effect between these variables. The research method used is a quantitative approach with the Partial Least Squares Structural Equation Modeling (PLS-SEM) analysis technique processed using SmartPLS software. Data collection was carried out by distributing online questionnaires to patients who had used healthcare services, with a total of 194 respondents obtained through purposive sampling techniques. The results of the study indicate that doctor communication and patient trust have a significant influence on brand healthcare facilities. Furthermore, brand healthcare facilities significantly influence perceived value. In addition, it was found that the interaction between doctor communication and brand healthcare facilities, as well as patient trust and brand healthcare facilities, also contributed significantly to increasing perceived value. These findings reinforce the importance of interpersonal communication and trust in shaping the perception of value towards healthcare services, and emphasize the strategic role of the service institution brand as an important bridge in the patient experience.
Co-Authors Gracia Shinta S. Ugut