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All Journal JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) Jurnal Kesehatan Bina Generasi Aptisi Transactions on Management Proceeding of International Conference on Entrepreneurship (IConEnt)
Gracia Shinta S. Ugut
Universitas Pelita Harapan
Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Health Professions Medicine & Pharmacology Nursing Public Health

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The Effect of Foreign Country Indexes, Macroeconomics, and Commodities on the Indonesian Stock Exchange Valentino Budhidharma; Roy Sembel; Gracia Shinta S. Ugut; Edison Hulu
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). Vol 9 No 2 (2022): JMBI UNSRAT Volume 9 Nomor 2
Publisher : FEB Universitas Sam Ratulangi Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/jmbi.v9i2.42302

Abstract

The purpose of this paper is to study the effect of the foreign country indexes, macroeconomics, and world commodity prices on the Composite Stock Price Index (IHSG) in Indonesia. The foreign indexes are the US Dow Jones (DJI), the Singapore Straits Time Index (STI), the Japanese Nikkei (N225), and the Hong Kong Hang Seng Index (HSI). The macroeconomics factors are the currency exchange rate (USDIDR) and inflation rate (INFLATION). The commodities are crude oil prices (OIL) and world gold prices (GOLD). The estimation model is a multiple linear regression analysis[VB1] . The results show that USDIDR has a significant negative effect, while STI has a significant positive effect.
Equity and Government Bond Relationship in Indonesia During Covid Pandemic Gracia Shinta S. Ugut; Liza Handoko; Kristina Vaher
APTISI Transactions on Management (ATM) Vol 10 No 2 (2026): ATM (APTISI Transactions on Management: May)
Publisher : Pandawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33050/atm.v10i2.2619

Abstract

This study extends prior Covid-19 finance literature by examining the dynamic relationship between Indonesian equity returns and sovereign benchmark bond returns using daily data across two pandemic waves. Unlike previous studies focusing primarily on developed markets or conventional flight-to-safety behavior, this study provides evidence that government bonds in emerging markets may temporarily exhibit equity-like risk characteristics during pandemic-induced fiscal stress. Specifically, the findings show that equity market performance is positively correlated with government bond returns in Indonesia during the two waves of the Covid 19, as opposed to the findings from previous studies when there were financial crises, and also the results show negative correlation between the government bond return and the spread of the Credit Default Swap. Furthermore, this study examines the impact of the Covid pandemic to the local Indonesian long-term and medium-term benchmark bonds after applying the international risk factor variable to the model. The results show shifting investors’ attention from the international risk factors to the local risk factors in both medium and long tenor of the bonds during the pandemic period. Overall, this study highlights how pandemic-induced fiscal uncertainty alters stockbond dynamics in emerging markets and challenges conventional safe-haven assumptions regarding sovereign bonds.
Service Failure and Recovery: The Best Defense Is a Good Attack Dewi Wuisan; Hendra Achmadi; Oscar Jayanagara; Sylvia Samuel; Gracia Shinta S. Ugut
Proceedings of the International Conference on Entrepreneurship (IConEnt) Vol. 5 (2025): Proceedings of the 5th International Conference on Entrepreneurship (IConEnt)
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Service failure is an inevitable aspect of any service-oriented business. When failures occur, the organization’s response is critical in shaping customer perceptions, satisfaction, and loyalty. This paper explores the notion that "the best defense is a good attack" in the context of service failure and recovery strategies. Proactive recovery initiatives, such as clear communication, swift actions, and personalized solutions, often outperform reactive or passive approaches in mitigating the negative effects of service failures. By employing a strategic recovery process, businesses not only address the immediate dissatisfaction but also create opportunities to strengthen customer relationships and even enhance brand reputation. The study examines key components of successful service recovery, including the role of empathy, transparency, and empowerment of frontline employees. It highlights the importance of preemptive measures such as employee training and the establishment of service recovery protocols. Furthermore, this paper discusses the psychological impact of recovery efforts on customers, emphasizing the significance of perceived justice—distributive, procedural, and interactional. Drawing from real-world examples and empirical studies, this research provides actionable insights for managers aiming to transform service failures into opportunities for improvement and differentiation. By adopting a mindset of proactive engagement, businesses can turn potentially negative experiences into moments that foster customer trust and loyalty. Ultimately, the findings suggest that an offensive approach in service recovery is not merely damage control but a strategic advantage in the competitive service landscape.
PENGARUH KOMUNIKASI DOKTER GIGI, PATIENT TRUST TERHADAP PERCEIVED VALUE DENGAN BRAND HEALTHCARE FACILITIES SEBAGAI VARIABEL MEDIASI DI JABODETABEK Tania Meilinda Rizky Andini; Gracia Shinta S. Ugut
Bina Generasi : Jurnal Kesehatan Vol 18 No 1 (2026): Bina Generasi : Jurnal Kesehatan
Publisher : LPPM STIKES BINA GENERASI POLEWALI MANDAR

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35907/bgjk.v18i1.469

Abstract

This study aims to analyze the influence of doctor communication and patient trust on the perceived value of healthcare services, with brand healthcare facilities as a mediating variable, and to test the interaction effect between these variables. The research method used is a quantitative approach with the Partial Least Squares Structural Equation Modeling (PLS-SEM) analysis technique processed using SmartPLS software. Data collection was carried out by distributing online questionnaires to patients who had used healthcare services, with a total of 194 respondents obtained through purposive sampling techniques. The results of the study indicate that doctor communication and patient trust have a significant influence on brand healthcare facilities. Furthermore, brand healthcare facilities significantly influence perceived value. In addition, it was found that the interaction between doctor communication and brand healthcare facilities, as well as patient trust and brand healthcare facilities, also contributed significantly to increasing perceived value. These findings reinforce the importance of interpersonal communication and trust in shaping the perception of value towards healthcare services, and emphasize the strategic role of the service institution brand as an important bridge in the patient experience.
Co-Authors Hendra Achmadi Hulu, Edison Kristina Vaher Liza Handoko Oscar Jayanagara Roy Sembel Samuel, Sylvia Tania Meilinda Rizky Andini Valentino Budhidharma Wuisan, Dewi