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All Journal G-Couns: Jurnal Bimbingan dan Konseling
Muhammad Rafli
Guidance and Counseling Study Program, Graduate Programs, Universitas Negeri Malang
Education Physics Other

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Student Satisfaction with School Counselor Services in Indonesia: Evaluating the “Kenali Potensi” Program Farida Aryani; Mulawarman Mulawarman; Sinta Nurul Oktaviana Kasim; Muhammad Rafli
G-Couns: Jurnal Bimbingan dan Konseling Vol. 11 No. 01 (2027): January 2027, G-Couns: Jurnal Bimbingan dan Konseling
Publisher : Faculty Teacher and Training, Universitas PGRI Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/g-couns.v11i01.8871

Abstract

This study aims to analyze students’ satisfaction with Guidance and Counseling (GC) services regarding the implementation of the government program “7 Jurus BK Hebat: Kenali Potensi” in senior high schools. Using a quantitative descriptive-comparative design, 209 respondents were selected through purposive sampling, a non-probability method with limitations for generalizing the findings. The instrument measured four dimensions: multiple intelligences, learning styles, career readiness, and service satisfaction. To evaluate satisfaction levels and identify demographic differences, data were analyzed using descriptive statistics, independent-samples t-tests, and One-Way ANOVA. Results showed high overall satisfaction (Mean = 3.14), with the intelligence dimension scoring highest (Mean= 3.19). While ANOVA showed no significant difference across grade levels (p = 0.240), the t-test revealed a significant disparity by gender (p = 0.001). These findings confirm the program's effectiveness in enhancing self-understanding but underscore gender's influence on service perception. Consequently, this study suggests a theoretical and practical shift toward gender-responsive counseling. GC teachers should adapt their intervention strategies to bridge the satisfaction gap and ensure equitable support for all students. Keywords: Student satisfaction; Guidance and counseling services; 7 jurus BK hebat; Kenali potensi
Co-Authors Farida Aryani Mulawarman Mulawarman Sinta Nurul Oktaviana Kasim