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All Journal Escalate : Economics and Business Journal
Bria Laurensia Chandra
Program Studi Sarjana Terapan Administrasi Bisnis Sektor Publik Politeknik STIA LAN Bandung
Economics, Econometrics & Finance

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Implementation of Good Governance Principles in Land Certificate Submission Services at the Agrarian and Land Affairs Office (ATR/BPN) of Bandung City Bria Laurensia Chandra; Caesar Octoviandy Purba; Achmad Sodik Sudrajat; Nur Imam Taufik
Escalate : Economics and Business Journal Vol. 4 No. 3 (2026): Escalate : Economics and Business Journal
Publisher : Takaza Innovatix Labs Ltd.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61536/escalate.v4i3.853

Abstract

Land certificate handover is the final stage of land services, which plays a crucial role in providing legal certainty to the public. This study aims to evaluate the implementation of Good Governance principles, identify obstacles and their root causes, and formulate efforts to optimize land certificate handover services at the Bandung City Land Office. The study used a descriptive qualitative approach. Informants were selected purposively, including leaders and relevant officials, service officers, and community service users. Data were collected through observation, interviews, documentation, and literature review. Data analysis was conducted through data reduction, data presentation, conclusion drawing, and Root Cause Analysis (RCA). The results of the study indicate that the implementation of Good Governance has generally been running well through transparency, accountability, ethical behavior and participation, effectiveness, efficiency and sustainability, and the rule of law. However, obstacles remain in system integration, land data validation, service capacity, inter-unit coordination, infrastructure, and public understanding. In conclusion, optimizing Good Governance requires strengthening coordination, administrative digitization, human resource capacity, archive management, and service socialization.
Co-Authors Achmad Sodik Sudrajat Caesar Octoviandy Purba Nur Imam Taufik