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All Journal International Journal of Social Science and Humanity
Irwana Irwana
Universitas Puangrimaggalatung
Humanities Languange, Linguistic, Communication & Media Social Sciences

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Innovation in Public Service Governance at Prima Husada Sengkang Hospital Tempe District Wajo Regency Besse Herlina; Jamal Qadar; Irwana Irwana
International Journal of Social Science and Humanity Vol. 3 No. 3 (2026): September : International Journal of Social Science and Humanity
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijss.v3i3.684

Abstract

This study to analyze innovation in public service governance and identify determinant factors that influence its implementation at Prima Husada Sengkang Hospital, Tempe District, Wajo Regency. This study uses a qualitative research method with a descriptive approach. The research informants consisted of 5 people: doctors, nurses, administrative staff, patients, and patients' families. Data collection techniques were carried out through interviews and documentation. Data analysis used the Miles and Huberman model which includes data reduction, data presentation, data verification, and conclusion drawing. The results show that public service governance at Prima Husada Sengkang Hospital has implemented the principles of transparency, accountability, responsiveness, and effectiveness. Supporting factors for innovation are the existence of good resolution and accommodation in resolving patient problems or complaints supported by effective communication and coordination. Meanwhile, inhibiting factors come from societal dynamics in the form of increasing public demands for service quality, expectations of cooperation with BPJS, improvements in service facilities, timeliness of doctor services, and network constraints that affect the use of SIM RS.
Co-Authors Besse Herlina Jamal Qadar