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Nirmala Iga
Universitas Negeri Malang

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Peran Burnout terhadap Kinerja Karyawan pada PT X dalam Program Makan Bergizi Gratis Nirmala Iga; Jati Fatmawiyati
Flourishing Journal Vol. 6 No. 3 (2026)
Publisher : Universitas Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17977/um070v6i32026p728-746

Abstract

The Free Nutritious Meals Program requires high operational readiness from partner companies, including PT X, which may increase the risk of burnout among employees due to non-conventional working hours, high workloads, and mass production pressure. These conditions are suspected to have an impact on declining employee performance, both in terms of task performance, contextual performance, and the emergence of counterproductive work behavior. This study aims to analyze the role of burnout in employee performance at PT X in the implementation of the Free Nutritious Meals Program. This study uses a quantitative approach with a correlational descriptive design. Research data were collected from employees using a total sampling technique through a burnout questionnaire instrument adapted and modified from the Maslach Burnout Inventory (MBI), as well as an employee performance questionnaire referring to the Individual Work Performance Questionnaire. Data analysis was conducted using simple linear regression with the assistance of IBM SPSS Statistics. The results indicate that all dimensions of burnout, namely emotional exhaustion, reduced personal accomplishment, cynicism, low social support, and workload demands, have a significant effect on task performance and contextual performance and increase counterproductive work behavior. These findings confirm that burnout has a significant impact on employee performance, making burnout management an important factor in maintaining operational effectiveness and the sustainability of the company. Abstrak Program Makan Bergizi Gratis menuntut kesiapan operasional yang tinggi dari perusahaan mitra, termasuk PT X, sehingga berpotensi meningkatkan risiko burnout pada karyawan akibat jam kerja nonkonvensional, beban kerja yang tinggi, dan tekanan produksi massal. Kondisi tersebut diduga berdampak pada penurunan kinerja karyawan, baik dari aspek kinerja tugas, kinerja kontekstual, maupun munculnya perilaku kerja kontraproduktif. Penelitian ini bertujuan untuk menganalisis peran burnout terhadap kinerja karyawan PT X dalam pelaksanaan Program Makan Bergizi Gratis. Penelitian ini menggunakan pendekatan kuantitatif dengan desain deskriptif korelasional. Data penelitian diperoleh dari karyawan melalui teknik total sampling dengan menggunakan instrumen kuesioner burnout yang diadaptasi dan dimodifikasi dari Maslach Burnout Inventory (MBI), serta kuesioner kinerja karyawan yang mengacu pada Individual Work Performance Questionnaire. Analisis data dilakukan menggunakan regresi linier sederhana dengan bantuan IBM SPSS Statistics. Hasil penelitian menunjukkan bahwa seluruh dimensi burnout, yaitu kelelahan emosional, penurunan pencapaian pribadi, sinisme, rendahnya dukungan sosial, dan tuntutan kerja, berpengaruh signifikan terhadap kinerja tugas dan kinerja kontekstual, serta meningkatkan perilaku kerja kontraproduktif. Temuan ini menegaskan bahwa burnout berdampak secara signifikan terhadap kinerja karyawan, sehingga pengelolaan burnout menjadi faktor penting dalam menjaga efektivitas kinerja dan keberlanjutan operasional perusahaan.