Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Tata Kelola dan Kerangka Kerja Teknologi Informasi
Audina Ni'Matul firdaus
UIN Sunan Ampel Surabaya
Computer Science & IT

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Analisis Perbandingan Efektivitas Framework COBIT dan ITIL dalam Tata Kelola Teknologi Informasi: Studi Kuantitatif pada Institusi Pendidikan Tinggi: A Quantitative Study in Higher Education Institutions Audina Ni'Matul firdaus; Ilham
Jurnal Tata Kelola dan Kerangka Kerja Teknologi Informasi Vol. 12 No. 2 (2026): Agustus 2026
Publisher : Universitas Komputer Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34010/jtk3ti.v12i2.20267

Abstract

 This study aims to analyze and compare the effectiveness of COBIT 2019 and ITIL 4 frameworks in supporting IT governance at higher education institutions in Indonesia. A comparative quantitative approach was employed using a Likert-scale survey questionnaire administered to 120 IT practitioners from 15 universities in East Java. Data were analyzed using descriptive statistics, Kolmogorov-Smirnov normality tests, Pearson validity, Cronbach Alpha reliability, Mann-Whitney U difference tests, and simple linear regression. COBIT achieved a mean effectiveness score of 4.21 with strengths in governance and risk management (R2 = 0.610), while ITIL scored 4.07 with strengths in service quality and user satisfaction (R2 = 0.552). The Mann-Whitney U test yielded p = 0.034, confirming a significant difference between the two frameworks. These findings indicate that framework selection should align with organizational priorities, and their integration may produce more comprehensive and sustainable IT governance outcomes. Keywords – COBIT 2019; ITIL 4; IT Governance; Framework Effectiveness; Higher Education Institution.
Co-Authors Ilham