Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
P-Index
This Author published in this journals
All Journal Jurnal Ilmu Ekonomi, Pendidikan dan Teknik (IDENTIK)
Ahmad Wahhab Firosyan
Universitas Negeri Surabaya
Religion Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Education Engineering

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Analisis Pengalaman Pengguna Aplikasi Trans Jatim – Ajaib Menggunakan Model UX HoneycombAnalisis Pengalaman Pengguna Aplikasi Trans Jatim – Ajaib Menggunakan Model UX Honeycomb Ahmad Wahhab Firosyan; Aries Dwi Indriyanti
Jurnal Ilmu Ekonomi, Pendidikan dan Teknik Vol. 3 No. 6 (2026): IDENTIK - November
Publisher : CV. SINAR HOWUHOWU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70134/identik.v3i6.2066

Abstract

The Trans Jatim – AJAIB application is the main channel for route information, live bus tracking, and electronic ticketing for Trans Jatim bus users across Surabaya, Sidoarjo, Gresik, and Mojokerto, yet its user experience had never been evaluated through the UX Honeycomb model. This quantitative descriptive study measured all seven UX Honeycomb dimensions, namely Useful, Usable, Desirable, Findable, Accessible, Credible, and Valuable, among 222 active users selected through purposive sampling. Respondents completed four in-app task scenarios before answering an online questionnaire, and the resulting data were analyzed descriptively using SPSS. Overall, user experience fell into the “Good” category, with dimension means ranging from 3.91 to 3.97. Desirable scored highest (3.97) thanks to a visually appealing, comfortable interface, while Findable, Accessible, and Valuable tied for the lowest score at 3.91. What stood out, however, was that complaints clustered mostly around Valuable and Credible: users felt the benefits did not quite match the effort of learning the app, and the bus position on the map often did not match its actual location on the road. Restructuring the navigation, making the interface more legible for older users, and stabilizing the ticket-purchase feature stand out as the next priorities.  
Analisis Pengalaman Pengguna Pada Aplikasi Discord Menggunakan Heart Framework Ahmad Wahhab Firosyan; Aries Dwi Indriyanti
Jurnal Ilmu Ekonomi, Pendidikan dan Teknik Vol. 3 No. 6 (2026): IDENTIK - November
Publisher : CV. SINAR HOWUHOWU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70134/identik.v3i6.2153

Abstract

Discord is a digital communication platform that provides various features to support communication, communities, work, gaming, and education. The diversity of these features may affect users’ experience in understanding and utilizing them optimally. This study aims to evaluate the User Experience (UX) of the Discord application using the HEART Framework, which consists of Happiness, Engagement, Adoption, Retention, and Task Success. This study employed a quantitative approach using a survey method involving 237 Discord users who were at least 16 years old, had used Discord for at least three months, and were still actively using the application. The research instrument was tested through a pilot test involving 41 respondents and was declared valid and reliable. The results showed that Happiness scored 82.91%, Engagement 80.23%, Adoption 66.72%, Retention 83.07%, and Task Success 81.80%. Four dimensions met the target goal of 80%, while Adoption did not meet the target and had the lowest score. This indicates that users have not fully understood and utilized the various features available on Discord. Therefore, improvements in onboarding, navigation simplification, user guides, and feature discoverability are needed to help users better understand and utilize the available features.  
Co-Authors Aries Dwi Indriyanti Aries Dwi Indriyanti