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All Journal Jurnal Ilmu Ekonomi, Pendidikan dan Teknik (IDENTIK)
Rifqi Firdaus Caesar
Universitas Negeri Surabaya
Religion Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Education Engineering

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Evaluasi Pengalaman Pengguna Aplikasi Andal By Taspen Menggunakan Model UX Honeycomb Rifqi Firdaus Caesar; Aries Dwi Indriyanti
Jurnal Ilmu Ekonomi, Pendidikan dan Teknik Vol. 3 No. 6 (2026): IDENTIK - November
Publisher : CV. SINAR HOWUHOWU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70134/identik.v3i6.2118

Abstract

The Andal by Taspen application was developed to support pension authentication and administrative services. However, users still report problems related to authentication, usability, and system stability. This study evaluates the user experience of the application using the UX Honeycomb model. A quantitative descriptive approach was employed by distributing questionnaires to 232 users selected through simple random sampling. The instrument consisted of 21 items representing seven UX Honeycomb dimensions. Data were analyzed using descriptive statistics based on mean scores. The overall user experience achieved a mean score of 2.78 (fair). The desirable dimension obtained the highest score (3.54), while valuable (2.05) and useful (2.39) received the lowest scores. The findings indicate that improvements are needed in authentication, perceived usefulness, accessibility, and system reliability to enhance the quality of the Andal by Taspen application.  
Co-Authors Aries Dwi Indriyanti