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All Journal Al-Mi'thoa: Jurnal Zakat dan Wakaf
Nur Khanifatur Rahmah
Institut Ilmu Al-Qur'an (IIQ) Jakarta

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Evaluasi Kinerja Pengumpulan Zakat di BAZNAS Kabupaten Tegal Menggunakan Pendekatan Balance Scorecard Nur Khanifatur Rahmah; Fitriyani Lathifah
Al-Mi'thoa: Jurnal Zakat dan Wakaf Vol 4 No 1 (2026): Al-Mi'thoa: Jurnal Zakat dan Wakaf
Publisher : Prodi Manajemen Zakat dan Wakaf Fakultas Syariah IIQ Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33511/almithoa.v4n1.67-84

Abstract

Zakat has great potential, but its realization has not been optimal due to the limited professionalism of the amil. This study aims to analyze the zakat collection performance of BAZNAS in Tegal Regency from the four perspectives of the balanced scorecard. This research employs a qualitative method using interviews and documentation studies. The study finds that BAZNAS Tegal Regency’s collection performance has not shown optimal results from the financial, customer, internal business, or learning and growth perspectives. Therefore, development strategies should focus more on enhancing service innovation, broader transparency, utilizing digitalization to reach new muzaki, and implementing better human resource development programs.
Co-Authors Fitriyani Lathifah