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Suwanti Suwanti
Management Study Program, Faculty of Economics and Business, Universitas Muhammadiyah Mamuju, Indonesia

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The Impact of Professionalism and Public Service on Community Satisfaction in Tadui Village, Mamuju Sub-district Serli Ramadani; Andi Indra Martini; Sudirman Sudirman; Muh Ferils; Suwanti Suwanti
Economics and Digital Business Review Vol. 8 No. 1 (2027)
Publisher : Yayasan Vifada Cendikia Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/ecotal.v8i1.4243

Abstract

Purpose: This study examines the individual and joint relationships between apparatus professionalism, public service quality, and community satisfaction in Tadui Village, Mamuju District, Indonesia. Research Method: A quantitative explanatory approach was employed involving 97 respondents selected through proportional allocation across eight hamlets and purposive sampling based on eligibility criteria. Data were collected using structured questionnaires with a five-point Likert scale and analyzed through validity and reliability tests, multiple linear regression, t-tests, F-tests, and the coefficient of determination. Results and Discussion: Apparatus professionalism (β = 0.243; p = 0.011) and public service quality (β = 0.432; p < 0.001) were positively and significantly associated with community satisfaction. Both variables jointly explained 33.8% of the variation in community satisfaction (F = 23.967; p < 0.001), with service quality demonstrating a stronger standardized association. Implications: Village governments should strengthen employee competence, accountability, service responsiveness, and administrative facilities to improve public service delivery. Originality: This study integrates apparatus professionalism and public service quality within a village-level empirical framework while incorporating Islamic ethical principles of trustworthiness and justice as a normative foundation.
Co-Authors Andi Indra Martini Muh Ferils Serli Ramadani Sudirman Sudirman