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All Journal Jurnal Manajemen dan Teknologi Informasi
Norince Ina Lende
Universitas PGRI Mahadewa Indonesia
Chemical Engineering, Chemistry & Bioengineering Control & Systems Engineering Electrical & Electronics Engineering Engineering Mechanical Engineering

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RANCANG BANGUN SISTEM INFORMASI LAYANAN ADMINISTRASI PADA KANTOR KELURAHAN SESETAN Norince Ina Lende; I Putu Eka Indrawan; Gde Indra Ananta Wijaya
Jurnal Manajemen dan Teknologi Informasi Vol. 6 No. 2 (2026): Jurnal Manajemen dan Teknologi Informasi
Publisher : Fakultas Teknik dan Informatika Universitas PGRI Mahadewa Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59819/jmti.v6i2.6961

Abstract

The rapid advancement of technology has increased the need for digital transformation in public services, particularly to overcome the inefficiencies of manual administrative processes. The Sesetan Village Office faces challenges in managing administrative service requests, including lengthy processing times, difficulties in tracking application status, and the risk of data duplication. This study aims to design and develop a web-based administrative service information system that integrates the local wisdom of Desa Kala Patra to provide flexible and adaptive public services. The system was developed using the Waterfall method, while data were collected through observation and interviews. The results show that the proposed system successfully supports online administrative services, from document submission by residents to document processing by village administrators. Black Box Testing confirmed that all system functions operated as intended, indicating that the system is feasible for implementation and can improve the efficiency, effectiveness, and quality of administrative services.
Co-Authors Gde Indra Ananta Wijaya I Putu Eka Indrawan