Leni Marlina
Sekolah Tinggi Ilmu Kesehatan Sint Carolus

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Pengaruh gaya manajemen konfilik dengan integrating dan obliging dalam mengurangi stress kerja perawat rawat inap: Sebuah kajian literatur sistematik Leni Marlina; Jesika Pasaribu
Hik Vol. 20 No. 3 (2026): Volume 20 Nomor 3
Publisher : Program Studi Ilmu Keperawatan-fakultas Ilmu Kesehatan Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/hjk.v20i3.2466

Abstract

Background: High levels of interaction and suspicion create opportunities for conflict in the workplace. This conflict can ultimately lead to emotional discomfort in carrying out tasks and reduce nurse performance, thus hindering the achievement of hospital service goals and meeting community expectations. Purpose: To determine the effect of the integrating and obligating conflict management style on reducing nurses' work stress. Method: The literature review used Google Scholar, ProQuest, and PubMed databases with a search strategy involving the Boolean expressions "AND" and "OR." The inclusion criteria for this literature search were articles related to integrating and obligating, nurses' stress levels, quantitative research articles, full-text articles, and articles published in both Indonesian and English between 2020 and 2025. The exclusion criteria for the literature search were reviews or systematic reviews. Results: The integrating and obligating conflict management style was the most effective in reducing work stress and improving nurses' work relationships. Conclusion: Conflict can have both positive and negative impacts, depending on the conflict management style used in resolving it. The leadership role of the ward head is a key factor in creating a conducive work environment and reducing nurses' work stress. The integrating and obliging conflict management style is the most effective in reducing work stress and improving nurses' work relationships. Suggestion: Future research can examine the conflict management styles of integrating, obliging, dominating, avoiding, and compromising.   Keywords: Conflict Management Style; Integrating; ; Nurse Stress Levels; Obliging.   Pendahuluan: Interaksi yang tinggi dalam keperawatan menjadi peluang timbulnya konflik dalam pekerjaan. Konflik yang pada akhirnya dapat berdampak pada ketidaknyamanan emosional dalam pelaksanaan tugas dan menurunkan kinerja perawat, sehingga pencapaian tujuan pelayanan rumah sakit dalam memenuhi harapan masyarakat tidak tercapai. Tujuan: Untuk mengetahui pengaruh gaya manajemen konflik integrating dan obliging dalam mengurangi stres kerja perawat. Metode: Literatur review mengunakan database Google Scholar, ProQuest, dan PubMed dengan strategi pencarian melibatkan Boolean “AND” dan “OR”. Kriteria inklusi dalam penelusuran literatur ini adalah artikel yang terkait dengan integrating, obliging, tingkat stres perawat, artikel penelitian kuantitatif, artikel fulltext, dan berbahasa Indonesia maupun Inggris yang publish tahun 2020-2025. Sementara kriteria eksklusi penelusuran literatur adalah jenis artikel literature review atau sistematik review. Hasil: Gaya manajemen konflik integrating dan obliging merupakan gaya yang paling efektif dalam menurunkan stres kerja dan meningkatkan hubungan kerja perawat. Simpulan: Konflik pada dasarnya dapat menimbulkan dampak positif maupun negatif, bergantung pada gaya manajemen konflik yang digunakan dalam penyelesaiannya. Peran kepemimpinan kepala ruangan menjadi faktor kunci dalam menciptakan lingkungan kerja yang kondusif dan menurunkan stres kerja perawat. Gaya manajemen konflik integrating dan obliging merupakan gaya yang paling efektif dalam menurunkan stres kerja dan meningkatkan hubungan kerja perawat. Saran: Penelitian selanjutnya dapat meneliti terkait gaya manajemen konflik berupa integrating, obliging, dominating, avoiding, dan compromising style.   Kata Kunci: Gaya Manajemen Konflik; Integrating; Obliging; Tingkat Stres Perawat.
Analisa rencana strategis pelayanan kesehatan di rumah sakit:  Sebuah kajian literatur sistematik Khoirul Amin Subhakti; Leni Marlina; Lincariah Purba; Chatarina Dwina Wijayanti
Hik Vol. 20 No. 7 (2026): Volume 20 Nomor 7
Publisher : Program Studi Ilmu Keperawatan-fakultas Ilmu Kesehatan Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/hjk.v20i7.3907

Abstract

Background: Effective hospital strategic management must consider various dimensions, ranging from human resources, finance, technology, to external collaboration. An integrated and data-driven approach is essential to create hospitals that are adaptive, innovative, and competitive amid an environment that continues to change. Purpose: To analyze the hospital's strategic healthcare service plan. Method: This research design uses a literature review that summarizes and analyzes the results of related studies. The article search was conducted using three main electronic databases, namely PubMed, ProQuest, and Google Scholar using the keywords ‘Strategic Management, AND Strategic Planning AND Hospital Management.’ Results: Studies show that the success of hospital development is greatly influenced by the organization's ability to implement strategic management comprehensively and sustainably. An integrated approach involving human resource development, digital transformation, service efficiency, leadership strengthening, and organizational performance evaluation is an important factor in creating hospitals that are adaptive, innovative, and competitive. Conclusion: Studies show that the success of hospital development is greatly influenced by the organization's ability to implement strategic management comprehensively and sustainably. An integrated approach involving human resource development, digital transformation, service efficiency, leadership strengthening, and organizational performance evaluation is an important factor in creating hospitals that are adaptive, innovative, and competitive.   Keywords: Hospital Management; Strategic Management; Strategic Planning.