<![CDATA[High-quality pharmaceutical services play a vital role in enhancing patient satisfaction and promoting the rational use of medicines through the provision of Communication, Information, and Education (CIE). This study aimed to compare patient satisfaction with pharmaceutical services based on the SERVQUAL dimensions and the implementation of CIE at Puskesmas Nunukan and Puskesmas Sedadap in Nunukan Regency. This study employed a quantitative cross-sectional design. A total of 200 respondents were selected using incidental sampling. Data were collected through structured questionnaires and analyzed using univariate analysis and the Mann-Whitney U test. The results indicated that patient satisfaction at both community health centers was generally categorized as very satisfied across the SERVQUAL dimensions. However, Puskesmas Sedadap obtained slightly higher satisfaction scores in most dimensions. The Mann-Whitney test demonstrated a significant difference in patient satisfaction between the two Puskesmas (p < 0.001). In contrast, the implementation of Communication, Information, and Education (CIE) was also rated as very satisfactory, with no statistically significant difference between the two health centers (p=0.802). In conclusion, pharmaceutical services at both Puskesmas provided a high level of patient satisfaction, while the implementation of CIE was relatively comparable between the two facilities. The findings of this study are expected to serve as an evaluation resource for improving the quality of pharmaceutical services at community health centers.]]>
