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Farikhul Muafiq
ITSNU Pekalongan, Jawa Tengah, Indonesia
Social Sciences

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Optimalisasi Layanan Desa Pedawang Melalui Sistem Kearsipan Aria Mulyapradana; Aghus Jamaludin Kharis; Farikhul Muafiq; Safna Saqinah; Nafiatul Manahilkhakim
Jurnal Studi Ilmu Sosial dan Politik Vol 5 No 1 (2025): Juni
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jasispol.v5i1.4253

Abstract

Purpose: This study aims to determine how an archive storage system can improve the quality of services offered by the Pedawang Village Office.Methodology: The subject of this study is the apparatus of Pedawang Village, which consists of four people. The indicators studied were reliability, tangibles, responsiveness, assurance, and empathy.Results: The study found that although the government of Pedawang village has used an archive management system, archive storage is still performed manually. Because of the lack of infrastructure and storage facilities, the number of documents is growing.Conclusions: Pedawang Village's archiving system is good, but needs to be improved through the archive life cycle. The main obstacles are limited facilities, accumulation of archives, and poor knowledge of the village officials. Solutions include improved facilities, digitization of archives, and archival training.Limitations: The study only covered one village (Pedawang); therefore, the results cannot be applied to other villages with different characteristics.Contributions: This study extends contemporary digital records management and public service quality perspectives by highlighting the role of archival digitization, organizational capacity, and records management practices in improving administrative efficiency and public service delivery at the village level.
Co-Authors Aghus Jamaludin Kharis Aria Mulyapradana, Aria Nafiatul Manahilkhakim Safna Saqinah