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Setiyadi, Tri
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Law, Crime, Criminology & Criminal Justice

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GANTI RUGI DALAM PENYELESAIAN SENGKETA ANTARA JAMAAH UMROH DENGAN PT FIRST TRAVEL ATAS KEGAGALAN PEMBERANGKATAN UMROH ayu puspita, lita; Setiyadi, Tri
Yustitia Vol 6 No 2 (2020): Yustitia
Publisher : Universitas Wiralodra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31943/yustitia.v6i2.118

Abstract

Penelitian ini dilatar belakangi pada realita yang terjadi di tengah masyarakat bahwa PT First Travel sebagai penyelenggara perjalanan ibadah umroh (PPIU) yang melakukan pelanggaran terhadap Undang-Undang Nomor 8 Tahun 1999 dan Peraturan Menteri Agama Nomor 8 Tahun 2018 sehingga telah mengakibatkan kerugian terhadap konsumen jamaah umroh. PT First Travel tidak menjalankan kewajiban sebagai pelaku usaha dan tidak memenuhi hak-hak konsumen jamaah umroh. Hubungan hukum yang bermula dar perjanjian jual beli jasa perjalanan umroh, konsumen akan diberangkatkan sesuai yang dijanjikan PT First Travel yakni 6 bulan setelah pelunasan pembayaran. Namun perjanjian ini diingkari PT First Travel sehingga harus bertanggungjawab untuk ganti rugi terhadap konsumen karena telah melakukan kelalaian dan kesalahan yang mengakibatkan jamaah gagal untuk berangkat umroh. Hasil penelitian ini menunjukkan bahwa tanggung jawab PT First Travel yang diatur dalam Undang-Undang Nomor 8 Tahun 1999 Tentang Perlindungan Konsumen dalam memberikan kompensasi dan/atau ganti rugi kepada konsumen jamaah umroh tidak dilaksanakan oleh PT First Travel, dan upaya hukum yang dilakukan dalam praktik yang terjadi di lapangan konsumen jamaah umroh dalam mempertahankan haknya untuk mendapat ganti rugi berakhir pada penyelesaian sengketa dengan mengajukan gugatan secara perdata kepada Pengadilan Negeri Depok. Kata Kunci : First Travel, Tanggung jawab, Ganti Rugi, Penyelesaian Sengketa
GANTI RUGI DALAM PENYELESAIAN SENGKETA ANTARA JAMAAH UMROH DENGAN PT FIRST TRAVEL ATAS KEGAGALAN PEMBERANGKATAN UMROH ayu puspita, lita; Setiyadi, Tri
Yustitia Vol. 6 No. 2 (2020): Yustitia
Publisher : Universitas Wiralodra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31943/yustitia.v6i2.118

Abstract

This research is based on the reality that occurs in the community that PT First Travel as the organizer of the Umrah pilgrimage trip (PPIU) violates Law Number 8 of 1999 and Regulation of the Minister of Religion Number 8 of 2018 so that it has resulted in losses to consumers of Umrah pilgrims. . PT First Travel does not carry out its obligations as a business actor and does not fulfill the consumer rights of the Umrah pilgrims. The legal relationship that begins with the sale and purchase agreement for Umrah travel services, consumers will depart as promised by PT First Travel, namely 6 months after payment is paid. However, this agreement was denied by PT First Travel so that they must be responsible for compensation to consumers for negligence and mistakes that resulted in the congregation failing to leave for Umrah. In this study, the method used in this case is the Normative Juridical approach method with data collection techniques by means of literature studies on legal materials, both primary legal materials, secondary legal materials and tertiary legal materials and field studies as a complement. The results of this study indicate that the responsibility of PT First Travel which is regulated in Law Number 8 of 1999 concerning Consumer Protection in providing compensation and / or compensation to consumers of Umrah pilgrims is not carried out by PT First Travel, and legal remedies are carried out in practice that occurred in the field of Umrah congregation consumers in defending their right to receive compensation ended in dispute resolution by filing a civil suit with the Depok District Court.
Co-Authors ayu puspita, lita