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All Journal Jatilima : Jurnal Multimedia Dan Teknologi Informasi
Selvi Lovita Sari
Universitas Budi Darma
Computer Science & IT

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Designing a UI/UX Prototype for an Administrative Service Information System at Deli Tua District Office Using Design Thinking and Figma Selvi Lovita Sari; Berto Nadeak; Norenta Sitohang
Jurnal Multimedia dan Teknologi Informasi (Jatilima) Vol. 8 No. 2 (2026): Jatilima : Jurnal Multimedia Dan Teknologi Informasi
Publisher : Cattleya Darmaya Fortuna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54209/jatilima.v8i2.2695

Abstract

Deli Tua District Office in Deli Serdang Regency provides administrative services to the community, but service information, document submission, verification, and status checking are still largely handled through direct interaction at the office. This study designs a UI/UX prototype for an administrative service information system using the Design Thinking approach and Figma. The study applies mixed methods: qualitative data from observation, interviews, and documentation support the Empathize, Define, Ideate, and Prototype stages, while quantitative evaluation is conducted in the Test stage using the System Usability Scale (SUS). The prototype models the service flow from account access and service selection to application submission, document upload, file verification, status monitoring, and service completion. Usability testing involved 30 respondents consisting of 25 community members and five district-office employees. The reported SUS scores ranged from 75 to 100, with an average of 89.25. According to the interpretation used in the study, this score is Acceptable, obtains Grade A, and falls within the Best Imaginable adjective category. The results indicate that the prototype is easy to understand and can serve as a design reference for developing a more integrated, transparent, and user-oriented administrative service system. The study is limited to a high-fidelity Figma prototype and does not implement a database, server, or operational information system.
Co-Authors Berto Nadeak Norenta sitohang