Kordula Yantshe
Management, Faculty of Economics, University of Tribhuwana Tunggadewi, Malang, Indonesia

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Employee Perceptions of the Recruitment and Selection Process at the Regional Personnel and Human Resource Development Agency of Malang City Kordula Yantshe; Elly Lestari; Imam Hidayat
International Journal of Management and Business Vol. 3 No. 4 (2026): October
Publisher : International Research & Development for Human Beings (IRDH)

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Abstract

This research aims to know and understand the perception of employees towards the recruitment and selection process of the State Civil Apparatus (ASN) at the Personnel and Human Resource Development Agency of Malang City. This research is based on the importance of a professional, transparent, and fair recruitment and selection process in improving the quality of human resources in the government environment. Employee perception is an important aspect because it can affect the level of trust, work motivation, and assessment of the effectiveness of the recruitment and selection system that is applied. This research uses a qualitative research method with a descriptive approach. Data collection techniques are carried out through interviews, observations, and documentation. The informants in this study consist of three BKPSDM employees of Malang City who are directly involved in the recruitment and selection process of ASN. Data analysis is carried out through the stage of data reduction, data presentation, as well as drawing conclusions and data verification. Data validity is tested using source triangulation, method triangulation, and time triangulation. The research results show that the perception of employees towards the ASN recruitment and selection process in BKPSDM Malang City tends to be positive. The recruitment and selection process is considered to have been carried out openly, objectively, transparently, and in accordance with procedures. The use of the Computer Assisted Test (CAT) system from BKN is considered to be able to increase objectivity and minimize cheating practices. In addition, internal factors such as experience, attitude, and employee personality as well as external factors such as work environment, the attitude of the selection committee, and clarity of information also affect the perception of employees towards the recruitment process and ASN selection.