<![CDATA[Issues regarding the quality of health services at community health centers remain a challenge amid high public expectations, including at the Pondok Kopi II Community Health Center, which has received complaints regarding waiting times, staff friendliness, and limited facilities. This study aims to analyze the quality of primary health care services at the Pondok Kopi II Community Health Center in terms of community satisfaction. This study employs a descriptive qualitative method and the healthcare quality theory by Zeithaml as cited in Hendrayandy et al. (2023), which encompasses five dimensions: tangible, empathy, reliability, responsiveness, and assurance. The results indicate that, overall, the quality of primary healthcare services at the Pondok Kopi II Subdistrict Health Center is functioning reasonably well, though improvements are still needed. Regarding the tangible dimension, service facilities are available, but there are still limitations in the capacity of the waiting room and examination rooms. Regarding the empathy dimension, staff have made efforts to provide friendly service, though consistency still needs to be improved. In the reliability dimension, services are carried out according to standard operating procedures, but the clarity of the online registration process still needs improvement. In the responsiveness dimension, staff are quite responsive in serving the community, but waiting times and the queuing system remain challenges. Meanwhile, the assurance dimension is quite strong due to the certainty of costs, service procedures, and the competence of healthcare personnel. Overall, the quality of primary health care services at the Pondok Kopi II Community Health Center is considered capable of satisfying the community, but improvements are still needed in infrastructure, consistency in service attitude, clarity of procedures, and evaluation of the queuing system.]]>
