<![CDATA[Digital personnel management is intended to accelerate services, improve data accuracy, and strengthen administrative accountability. This study analyzes the effectiveness of the State Civil Apparatus Information System in civil servant promotion services at the Human Resources Development and Personnel Agency of Biak Numfor Regency. A descriptive qualitative approach involved ten informants representing agency leaders, technical administrators, document examiners, and service recipients. Data were collected through semi-structured interviews, observation, documentation, and a review of 2025 promotion proposal records. Data analysis included condensation, thematic display, and conclusion verification. Effectiveness was assessed through the six dimensions of the DeLone and McLean information systems success model. The findings show that the system accelerated verification, reduced physical documents, improved process transparency, and lowered coordination costs. Of 785 proposals, 749 or 95.4 percent met the requirements. System quality, information quality, service quality, use, user satisfaction, and net benefits were generally positive. Nevertheless, unstable connectivity, system maintenance, server congestion, incomplete data updates, and delayed responses from personnel units disrupted service continuity. Stronger infrastructure, periodic data validation, operator training, standardized correction-response times, and scheduled technical support are required to sustain service quality in an archipelagic administrative setting]]>
