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All Journal Data : Journal of Information Systems and Management
Zohaib Hassan Sain Sain
he Occupational Safety and Health Association
Computer Science & IT Decision Sciences, Operations Research & Management

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Information Systems Management Capability and Licensing Service Performance: Mediating Roles of Information Quality and Decision Effectiveness in Surakarta Mahmood Anwar; Zohaib Hassan Sain Sain; Nuswantoro Setyadi Pradono
Data : Journal of Information Systems and Management Vol. 4 No. 1 (2026): January 2026
Publisher : PT Penerbit Ilmiah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/data.v4i1.2001

Abstract

Digital licensing services depend on the ability to manage information systems and translate information into effective administrative action. This study examines the associations between information systems management capability and licensing service performance through information quality and decision effectiveness in Surakarta, Indonesia. A cross-sectional survey dataset contained 150 personnel involved in licensing-related information systems during February–June 2026. Twenty five-point indicators measured four constructs. The supplied Mode A partial least squares structural equation model used standardized construct scores and 800 bootstrap resamples. Information systems management capability was positively associated with information quality (β = 0.619), decision effectiveness (β = 0.302), and licensing service performance (β = 0.369). Information quality was associated with decision effectiveness (β = 0.433) and service performance (β = 0.342), while decision effectiveness was associated with service performance (β = 0.176). All six direct effects had positive 95% bootstrap intervals. Specific indirect effects through information quality (β = 0.212), decision effectiveness (β = 0.053), and the sequential pathway (β = 0.040) were also supported. The model explained 58.9% of the variance in perceived service performance. These findings support complementary direct and indirect associations, with information quality providing the largest specific indirect pathway. The study extends capability-based explanations to municipal licensing services and identifies information governance and decision routines as practical priorities. Cross-sectional self-reports and the limited bootstrap analysis constrain causal and predictive interpretations.
Co-Authors Mahmood Anwar Nuswantoro Setyadi Pradono, Nuswantoro Setyadi