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All Journal International Journal of Economics, Business and Accounting Research (IJEBAR)
Meydy Fauziridwan
University Muhammadiyah of Purwokerto
Economics, Econometrics & Finance

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KAI Access Ticket Purchasing Decisions are Reviewed Based on Trust, Ease of Use, Security, and Information Quality Khofifah Agustin; Herni Justiana Astuti; Erna Handayani; Meydy Fauziridwan
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 10 No 3 (2026): IJEBAR: Vol. 10, Issue 3, September 2026
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v10i3.20294

Abstract

The decision to purchase tickets on the KAI Access application is motivated by the increasing use of digital transportation services, with the aim of analyzing the influence of trust, convenience, security, and quality of information on purchasing decisions using quantitative methods through the PLS-SEM approach, which shows that convenience and quality of information have a significant effect on user purchasing decisions. This study was conducted on KAI Access users in Purwokerto with a purposive sampling technique of 150 respondents. Data were collected through an online questionnaire and analyzed using SmartPLS 3. The results showed that ease of use had a positive and significant effect on purchasing decisions with a p-value of 0.039, while information quality had a positive and significant effect with a p-value of 0.000. Meanwhile, the variables of trust and security did not have a significant effect on purchasing decisions with p values of 0.876 and 0.818, respectively. Research findings show that users consider aspects of ease of use of the application and quality of information more than trust and security factors when purchasing tickets through KAI Access.
Co-Authors Erna Handayani Herni Justiana Astuti Khofifah Agustin