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All Journal CITIZEN CHARTER Jurnal Ilmu Administrasi Negara (JUAN)
Yudharta, Putu Dharmanu
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Analisis Pelayanan Prima pada Perusahaan Daerah Air Minum (PDAM) Tirtamangutama Kabupaten Badung (Studi Kasus : Pelanggan Golongan Industri Besar di Wilayah Kuta Utara) Ivaliana Devi, Ni Putu Mas; Sastra Wijaya, Komang Adi; Yudharta, Putu Dharmanu
CITIZEN CHARTER Vol 2 No 02 (2018)
Publisher : CITIZEN CHARTER

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ABSTRACT Tirtamangutama Regional Water Supply Company (PDAM) at Badung Regency is one of the regional-owned business units, which is engaged in the distribution of clean water for the general public. The problem in the implementation of the excellent service as a provider of clean water services to the customers in large industry groups is the absence of notification regarding to the reparation of PDAM pipes, which caused a large profit loss for the hotel side and there’s no response about the complaints from PDAM side. The purpose of this study is to find out how the analysis of excellent service of PDAM at the Badung Regency was conducted by studying large industrial customers in the North Kuta region. The indicators used in this study are the Excellent Service indicators from Barata (2003), namely (1). Attitudes, (2). Attention, (3). Action, (4).Ability, (5).Appearance, (6) Responsibility. This study uses descriptive qualitative method by means of data collection techniques using observation, interviews, and documentation. The results of this study indicate that the implementation of excellent service at PDAM Badung Regency is still not running optimally. This is because the PDAM has not been able to apply K3 (Quality, Quantity, Continuity) of clean water services so that most of the Large Industrial customers still use wells as the main water source. This study produced a research recommendation so that the PDAM would optimize services through the creation of customer forums, recruitment of new employees, involving the participation of the government and the community in supervising and maximizing the services to customers. Keywords : Excelent Service, Public Service, Regional Water Supply Company (PDAM)
Implementasi Peraturan Bupati Tabanan Nomor 24 Tahun 2018 Tentang Action Plan Tourism Modelsdi Desa Belimbing Sumitra Jaya, I Gede; Dwi Wismayanti, Kadek Wiwin; Yudharta, Putu Dharmanu
CITIZEN CHARTER Vol 1 No 2 (2019)
Publisher : CITIZEN CHARTER

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ABSTRACT Regulation the Regent of Tabanan Number 24 on 2018th concerning the Action Plan Tourism Models for developing a tourist village in the Nikosake area. This policy aims to create new economic generator and develop existing potential in western Tabanan especially in Belimbing Village. This study has purpose is tokfindkoutjhow thee development of Belimbing Tourism Village based on the Action Models of Tourism Models so as to provide social and economic change for the community. This study based on Van Meters and Van Horn theory about Policy Implementation and the results of this policy research in Belimbing Village have achieved good results in several indicators such as standards and targets, characteristics of organizations, organizations communication, and condition of social, economic, and political, but not maximal on resource indicators, characteristics of implementing organizations, and their attitudes. These deficiencies occur in large part due to problems in human resources and financial resources. Keywords: Implementation, Regional Development, Tourism Village, Nikosake
Implementasi Pengembangan Ekowisata Di Kabupaten Banyuwangi (Studi Kasus Obyek Wisata Kawah Ijen) Yudharta, Putu Dharmanu
Jurnal Ilmu Administrasi Negara (JUAN) Vol 3 No 2 (2015): Jurnal Ilmu Administrasi Negara
Publisher : Program Studi Ilmu Administrasi Negara FISIP UMRAH

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As a region that has enormous potential and opportunities in the tourism sector are diverse,Banyuwangi district will be able to develop into an added value in the future. One of the objects/touristattraction (ODTW) that Ijen crater area, the selection Ijen crater is quite realistic for a tourism icon ofBanyuwangi seen more than its natural potential to sell to tourists. The concept of ecotourism is thebasis of tourism development in the crater of Ijen. Ecotourism policy in line with central governmentpolicy that seeks to preserve the nature in any conservation area in each region. Minister Regulationnumber 33 of 2009 on guidelines for the development of Ecotourism in the area, requiring the areaunder the constitution for the regional tourism planning guided by the ecotourism planning. Thedevelopment of ecotourism is a revolutionary and visionary step, because the development of sustainabletourism which combines nature, culture and local community participation. Ecotourism aims to reducethe impact of tourism development on existing ecosystems such as forests, fauna and flora. And itinvolves the people around tourism in the process of tourism development that will be able to increasethe income of the surrounding community. This is a concept initiated by the government ofBanyuwangi Distric to developed as a tourism attraction majority are natural attractions that arevulnerable to damage if any management. This study was conducted to explore the dynamics of theimplementation of the development of ecotourism as a form of sustainable economic development.
Co-Authors Ivaliana Devi, Ni Putu Mas Kadek Wiwin Dwi Wismayanti Komang Adi Sastra Wijaya Sumitra Jaya, I Gede