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All Journal Al-Qalbu: Jurnal Pendidikan, Sosial dan Sains
Ridho Arief Firmansyah
Universitas Pendidikan Indonesia
Agriculture, Biological Sciences & Forestry Education Environmental Science Industrial & Manufacturing Engineering Social Sciences

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Pengaruh Penerapan Sistem Digitalisasi Kepabeanan CEISA 4.0 Terhadap Kepuasan Pengguna Di PT. XYZ: The Effect of Implementing the CEISA 4.0 Customs Digitalization System on User Satisfaction at PT. XYZ Ridho Arief Firmansyah; Syifa Fajar Maulani; Ma’ruf Ma’ruf
Al-Qalbu: Jurnal Pendidikan, Sosial dan Sains Vol. 4 No. 2 (2026): Oktober 2026
Publisher : Yayasan Al-Amin Qalbu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59896/qalbu.v4i2.840

Abstract

Customs digitalization through the Customs-Excise Information System and Automation (CEISA) 4.0 has become the main system for export-import activities in logistics companies, including PT. XYZ. This study aims to examine the implementation of CEISA 4.0, the level of user satisfaction, and the effect of CEISA 4.0 implementation on user satisfaction. A quantitative approach with an explanatory survey method was applied to 42 users selected through purposive sampling. CEISA 4.0 implementation was measured through system quality, information quality, and service quality, while user satisfaction was measured using the End-User Computing Satisfaction (EUCS) model. Data were collected using a four-point Likert-scale questionnaire and analyzed using simple linear regression. The results show that CEISA 4.0 implementation (mean score 3.20) and user satisfaction (3.27) fall into the high category, with service quality and content as the dimensions with the relatively lowest scores. CEISA 4.0 implementation has a positive and significant effect on user satisfaction (t = 7.703; sig. 0.000; Y = 2.396 + 0.319X), with a strong correlation (r = 0.773) and an R² of 0.597. These findings are limited to a single-case study.
Co-Authors Ma’ruf Ma’ruf Syifa Fajar Maulani