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All Journal Indonesian Journal of Multidisciplinary Science INJURITY: Journal of Interdisciplinary Studies
Suhardiman Suhardiman
Universitas Cendekia Mitra Indonesia, Indonesia
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences

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Reorientation of Islamic Work Ethic in Responding to the Great Global Resignation Trend Nur Saebah; Suhardiman Suhardiman; Ade Kurniawan
Indonesian Journal of Multidisciplinary Science Vol. 5 No. 8 (2026): Indonesian Journal of Multidisciplinary Science
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/ijoms.v5i8.1342

Abstract

The phenomenon of The Great Resignation that emerged after the COVID-19 pandemic has shifted from a wave of open resignation to a covert disengagement in the form of quiet quitting, with global employee engagement falling to 20 percent in 2025. This reflects a crisis of meaning unanswered by incentive based management. This study reorients the Islamic work ethic as an alternative value framework for that crisis. The reorientation moves Islamic work ethic from a worker centred ethic of obligation toward a reciprocal ethic binding worker and organization alike. The design is qualitative descriptive analytical library research, drawing on peer reviewed journals, institutional reports, and primary Islamic sources, analysed through thematic analysis of the management literature and thematic interpretation, tafsir maudhu’i, of five Qur’anic verses read against Tafsir Ibn Kathir and Tafsir al-Mishbah. The results of the study show that the core of the problem has shifted from physical turnover to a crisis of engagement, and yield a framework of five dimensions, namely spiritual, professional, justice, humanity, and sustainability, addressing loss of meaning, disengagement, perceived injustice, and burnout respectively. Earlier empirical studies report that Islamic work ethic correlates positively with job satisfaction and organizational commitment and negatively with turnover intention, which is consistent with, but does not establish, the framework proposed here. The study concludes that a reoriented Islamic work ethic has the potential to support a shift from reward driven to meaning driven management, and recommends empirical testing in diverse organizational contexts.
Determination of Patient Loyalty Through Customer Relationship Management and Patient Satisfaction as Mediating Variables in Health Services (Case Study on Health Services of Indera Main Clinic) Suhardiman Suhardiman; Nur Saebah; Komarudin Komarudin; Diana Magfiroh
Interdiciplinary Journal and Hummanity (INJURITY) Vol. 5 No. 8 (2026): Injurity: Interdiciplinary Journal and Humanity
Publisher : Pusat Publikasi Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58631/injurity.v5i8.1570

Abstract

Background: Patient retention at Indera Main Clinic remains below its management target, motivating an examination of customer relationship management (CRM) and patient satisfaction.Objective: This study examines the relationships of Operational CRM and Communication CRM with patient satisfaction and loyalty, including the mediating role of satisfaction.Methods: A quantitative, cross-sectional survey involved 100 purposively selected outpatients aged at least 17 years who had visited the clinic twice or more. Sixteen five-point Likert items were analyzed using partial least squares structural equation modeling (PLS-SEM) in SmartPLS.Results: Operational CRM and Communication CRM showed positive coefficients for satisfaction (? = 0.167 and 0.586) and loyalty (? = 0.210 and 0.271). Satisfaction was positively associated with loyalty (? = 0.375). The reported indirect coefficients were 0.063 and 0.220, respectively. The models explained 33.9% of satisfaction variance and 36.5% of loyalty variance. Complete bootstrap significance statistics were not provided in the manuscript; consequently, inferential and mediation claims require confirmation.Conclusion: Communication CRM exhibited the largest reported association with satisfaction, suggesting that interpersonal responsiveness warrants managerial attention alongside operational improvements. Findings are limited by the single-clinic, purposively sampled, cross-sectional design and should not be interpreted as definitive causal evidence for clinical policy decisions.
Co-Authors Ade Kurniawan Diana Magfiroh Komarudin Komarudin Nur Saebah