Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Technology and Society Perspectives (TACIT)
Cici Rismawati
Universitas Nasional PASIM
Computer Science & IT Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Digitalization of Parking Retribution and Officer Performance: The Roles of Technology Readiness, Job Satisfaction, and Organizational Support Yudiyanto Joko Purnomo; Cici Rismawati
Technology and Society Perspectives (TACIT) Vol 4 No 3 (2026): Research Article
Publisher : PT. LITERASI SAINS NUSANTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61100/tacit.v4i3.419

Abstract

Digitalization of parking retribution offers opportunities to improve payment efficiency, transparency, and public service accountability. However, technological implementation does not always translate into better officer performance. This study examines the roles of technology readiness, job satisfaction, and organizational support in shaping the effectiveness of digital parking services. Using a narrative literature review approach, the study develops a thematic synthesis of 20 targeted scientific publications from 2020 to 2026, covering digital payment implementation, employee adaptation, and organizational conditions. The synthesis suggests that QRIS and electronic payment systems can strengthen transaction management, but their operational benefits depend on employees' digital capabilities, working conditions, and institutional support. Technology readiness facilitates effective system use, while job satisfaction and organizational support help explain differences in employee responses and performance. The study proposes an integrative sociotechnical framework and emphasizes the importance of aligning digital infrastructure, employee development, and organizational management to improve parking service delivery.
Co-Authors Yudiyanto Joko Purnomo