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All Journal Jurnal Unik: Pendidikan Luar Biasa
Inayah Nurafifa Handayani
Universitas Negeri Surabaya
Humanities Education Environmental Science Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Evaluation of Promoter Inclusive Services: A Longitudinal Single Case Study of a Spectator with Disability at K-Pop Concerts in Jakarta Inayah Nurafifa Handayani; Endang Pudjiastuti Sartinah
UNIK (Jurnal Ilmiah Pendidikan Luar Biasa) Vol 11, No 2 (2026)
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30870/unik.v11i2.42179

Abstract

This study explores the accessibility services and perceived satisfaction experiences of a disabled spectator attending K-Pop concerts in Jakarta, focusing on barriers and service features encountered across concerts between 2019 and 2025. A descriptive qualitative approach with a single case study design was used. Data were collected through three semi-structured in-depth interviews conducted on 15 April, 20 April, and 10 May 2026, supported by direct observation at one K-Pop concert in 2025, review of accessibility-related documents, and analysis of 10 relevant TikTok videos produced by the informant. The findings indicate improvements in physical accessibility, pre-event information, and staff responsiveness over time. However, disability-service registration remained burdensome, particularly when documentation requirements such as physician certification were communicated after ticket purchase. Sensory accommodation and some safety provisions also remained limited. The study provides a context-specific account of how disability-service verification and accessibility are experienced in the K-Pop concert environment in Jakarta. The findings highlight the importance of transparent pre-sale accessibility information, proportionate verification procedures, and disability-led input in event planning.
Co-Authors Endang Pudjiastuti Sartinah