<![CDATA[This study explores the accessibility services and perceived satisfaction experiences of a disabled spectator attending K-Pop concerts in Jakarta, focusing on barriers and service features encountered across concerts between 2019 and 2025. A descriptive qualitative approach with a single case study design was used. Data were collected through three semi-structured in-depth interviews conducted on 15 April, 20 April, and 10 May 2026, supported by direct observation at one K-Pop concert in 2025, review of accessibility-related documents, and analysis of 10 relevant TikTok videos produced by the informant. The findings indicate improvements in physical accessibility, pre-event information, and staff responsiveness over time. However, disability-service registration remained burdensome, particularly when documentation requirements such as physician certification were communicated after ticket purchase. Sensory accommodation and some safety provisions also remained limited. The study provides a context-specific account of how disability-service verification and accessibility are experienced in the K-Pop concert environment in Jakarta. The findings highlight the importance of transparent pre-sale accessibility information, proportionate verification procedures, and disability-led input in event planning.]]>
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