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All Journal Medicor : Journal of Health Informatics and Health Policy
Dwi Nova Wijaya
Sekolah Pascasarjana Universitas Negeri Surabaya
Health Professions Public Health

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The Effect of Digital Transformation on Healthcare Workers' Performance at Siloam Hospital Makassar: A Cross-Sectional Study Dr. Joel Rey U. Acob; Azlyn Ahmad Zawawi; Dwi Nova Wijaya; Efriyani Sumastuti
Medicor : Journal of Health Informatics and Health Policy Vol. 4 No. 3 (2026): July 2026
Publisher : PT Penerbit Ilmiah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/medicor.v4i3.1973

Abstract

Digital transformation is reshaping healthcare delivery, yet its relationship with healthcare workers’ performance remains insufficiently understood in Indonesian hospitals. This study examined the effects of digital service accessibility, digital process integration, digital information quality, and digital communication support on healthcare workers’ perceived performance at Siloam Hospital Makassar, Indonesia. A quantitative cross-sectional study involved 125 respondents who completed a structured five-point Likert-scale questionnaire. Data were analyzed using multiple linear regression, with satisfactory instrument reliability (Cronbach’s α = 0.838–0.884). Results demonstrated that digital service accessibility (β = 0.253, p = .001), digital process integration (β = 0.327, p < .001), and digital information quality (β = 0.224, p = .005) significantly and positively predicted performance. However, digital communication support showed no significant association (B = 0.108, p = .183). The regression model explained 30.2% of performance variance (R² = 0.302, F = 13.00, p < .001). These findings highlight the importance of accessible digital services, integrated workflows, and reliable information systems in supporting healthcare workforce performance. The study provides context-specific empirical evidence to inform hospital digital transformation strategies in Indonesia.
Co-Authors Azlyn Ahmad Zawawi Dr. Joel Rey U. Acob Efriyani Sumastuti