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All Journal Medicor : Journal of Health Informatics and Health Policy Data : Journal of Information Systems and Management
Dr. Joel Rey U. Acob
Visayas State University
Computer Science & IT Decision Sciences, Operations Research & Management Health Professions Public Health

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SIMRS Service Quality and Interdepartmental Coordination as Predictors of Perceived Outpatient Workflow Efficiency at RSUD Banyumas, Indonesia Dr. Joel Rey U. Acob; Ratih Hesty Utami Puspitasari
Data : Journal of Information Systems and Management Vol. 3 No. 4 (2025): October 2025
Publisher : PT Penerbit Ilmiah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/data.v3i4.1996

Abstract

SIMRS support service quality and interdepartmental coordination are recognized as critical determinants of operational efficiency in hospital outpatient services, yet their joint associations with staff-perceived workflow efficiency have received limited empirical examination in Indonesian regional public hospitals. This cross-sectional survey examined these associations among 200 SIMRS users at RSUD Banyumas, Kabupaten Banyumas, West Java, Indonesia. Participants were drawn from six outpatient-related work units. Instruments comprised 17 Likert-scale items assessing SIMRS service quality (five items, α = 0.883), interdepartmental coordination (seven items, α = 0.889), and perceived outpatient workflow efficiency (five items, α = 0.893). Exploratory factor analysis confirmed a three-factor structure (KMO = 0.907). Multiple linear regression revealed that both predictors were positively and significantly associated with perceived outpatient workflow efficiency. In the main model, SIMRS service quality (B = 0.313, β = 0.306, 95% CI [0.187, 0.440], p < .001) and interdepartmental coordination (B = 0.407, β = 0.344, 95% CI [0.261, 0.554], p < .001) each independently predicted efficiency perceptions, together accounting for 24.8% of the variance (adjusted R² = .248, F(2, 197) = 33.85, p < .001). Both associations remained stable after adjusting for tenure, daily SIMRS use, and work unit. These findings suggest that investments in SIMRS technical support responsiveness and cross-unit communication quality are associated with more favorable staff perceptions of outpatient workflow efficiency. Hospital managers are encouraged to prioritize both SIMRS support infrastructure and structured coordination mechanisms.
The Effect of Digital Transformation Readiness on Healthcare Service Quality at Tebet Public Health Center, Jakarta Zohaib Hassan Sain; Hesty Widyasih; Dr. Joel Rey U. Acob; Mohammad Wasil
Medicor : Journal of Health Informatics and Health Policy Vol. 4 No. 3 (2026): July 2026
Publisher : PT Penerbit Ilmiah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/medicor.v4i3.1972

Abstract

Background: Digital transformation is increasingly important for improving primary healthcare services, yet evidence regarding its relationship with patient-perceived service quality in Indonesian public health centers remains limited. Objective: This study examined the associations between four dimensions of digital transformation readiness (DTR) and healthcare service quality at Tebet Public Health Center, South Jakarta, Indonesia. Methods: A cross-sectional survey involving 150 purposively selected patients was conducted from February to June 2026. Data were collected using a five-point Likert-scale questionnaire and analyzed through multiple linear regression using SPSS 26. Results: The model explained 45.5% of service quality variance (R² = 0.455; adjusted R² = 0.440; p < .001). Digital Process Readiness (β = 0.338, p < .001), Digital Access and Infrastructure Readiness (β = 0.284, p < .001), and Staff Digital Readiness (β = 0.257, p < .001) were significant positive predictors. Digital Support and Communication Readiness was not statistically significant (β = 0.126, p = .066). Conclusion: Digital process integration, infrastructure readiness, and staff digital competencies are positively associated with patient-perceived service quality. These findings provide empirical evidence to inform digital transformation priorities in Indonesian primary healthcare facilities.
The Effect of Digital Transformation on Healthcare Workers' Performance at Siloam Hospital Makassar: A Cross-Sectional Study Dr. Joel Rey U. Acob; Azlyn Ahmad Zawawi; Dwi Nova Wijaya; Efriyani Sumastuti
Medicor : Journal of Health Informatics and Health Policy Vol. 4 No. 3 (2026): July 2026
Publisher : PT Penerbit Ilmiah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/medicor.v4i3.1973

Abstract

Digital transformation is reshaping healthcare delivery, yet its relationship with healthcare workers’ performance remains insufficiently understood in Indonesian hospitals. This study examined the effects of digital service accessibility, digital process integration, digital information quality, and digital communication support on healthcare workers’ perceived performance at Siloam Hospital Makassar, Indonesia. A quantitative cross-sectional study involved 125 respondents who completed a structured five-point Likert-scale questionnaire. Data were analyzed using multiple linear regression, with satisfactory instrument reliability (Cronbach’s α = 0.838–0.884). Results demonstrated that digital service accessibility (β = 0.253, p = .001), digital process integration (β = 0.327, p < .001), and digital information quality (β = 0.224, p = .005) significantly and positively predicted performance. However, digital communication support showed no significant association (B = 0.108, p = .183). The regression model explained 30.2% of performance variance (R² = 0.302, F = 13.00, p < .001). These findings highlight the importance of accessible digital services, integrated workflows, and reliable information systems in supporting healthcare workforce performance. The study provides context-specific empirical evidence to inform hospital digital transformation strategies in Indonesia.
Perceived Accessibility, Service Integration, and Responsiveness as Predictors of Patient Satisfaction at Sangurara Public Health Center, Palu Azlyn Ahmad Zawawi; Mohammad Wasil; Zohaib Hassan Sain; Fadly Umar; Dr. Joel Rey U. Acob; Multy Syaddam Nirwan
Medicor : Journal of Health Informatics and Health Policy Vol. 4 No. 3 (2026): July 2026
Publisher : PT Penerbit Ilmiah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/medicor.v4i3.1975

Abstract

Patient satisfaction in primary healthcare is influenced by accessibility, service integration, and responsiveness, yet their independent contributions remain insufficiently explored in Indonesian public health centers. This study examined the associations between these dimensions and patient satisfaction at UPTD Puskesmas Sangurara, Palu, Indonesia. A quantitative cross-sectional survey involved 200 adult patients recruited through consecutive sampling from February to June 2026. Data were collected using a 20-item, five-point Likert-scale questionnaire and analyzed through descriptive statistics, Pearson correlation, and multiple linear regression using IBM SPSS Statistics. All constructs were rated in the Good category (mean = 3.53–3.71), with satisfactory reliability (Cronbach’s α = 0.862–0.911). Regression results indicated that perceived accessibility (β = 0.181, p = .002), service integration (β = 0.426, p < .001), and responsiveness (β = 0.248, p < .001) significantly and positively predicted patient satisfaction. The model explained 45.4% of satisfaction variance (R² = 0.454, F(3, 196) = 54.35, p < .001). Service integration emerged as the strongest predictor. These findings highlight the importance of coordinated service delivery, accessible care, and responsive personnel in strengthening patient satisfaction within Indonesian primary healthcare facilities.
Exploring Patients’ Experiences, Trust, and Barriers in Using Telehealth Services at Sidotopo Wetan Public Health Center, Surabaya: A Qualitative Study Dr. Joel Rey U. Acob; Zohaib Hassan Sain; Ratih Hesty Utami Puspitasari
Medicor : Journal of Health Informatics and Health Policy Vol. 4 No. 3 (2026): July 2026
Publisher : PT Penerbit Ilmiah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/medicor.v4i3.2041

Abstract

Telehealth has improved healthcare accessibility, yet patients’ experiences, trust, and practical barriers remain insufficiently explored in Indonesian primary healthcare settings. This study examined patients’ experiences and perceptions of telehealth services at Sidotopo Wetan Public Health Center, Surabaya, Indonesia. A qualitative descriptive approach was employed, involving 11 patients recruited through purposive sampling. Data were collected through semi-structured in-depth interviews and analyzed using Braun and Clarke’s thematic analysis framework. Five themes emerged: (1) access and convenience, emphasizing time savings and reduced waiting; (2) trust in telehealth, shaped by professional communication and clear clinical explanations; (3) communication and clinical limitations, highlighting the continued importance of physical examinations; (4) digital and technical barriers, including connectivity issues and limited digital skills; and (5) telehealth as complementary care, reflecting preferences for virtual consultations for minor conditions and follow-ups while maintaining face-to-face care for complex health concerns. These findings demonstrate that telehealth acceptance depends on convenience, trust, communication quality, and perceived clinical limitations. The study highlights the importance of integrated care models, reliable digital infrastructure, and improved digital health literacy to support sustainable telehealth implementation in Indonesian primary healthcare facilities.
Co-Authors Azlyn Ahmad Zawawi Azlyn Ahmad Zawawi Dwi Nova Wijaya Efriyani Sumastuti Fadly Umar Hesty Widyasih Mohammad Wasil Multy Syaddam Nirwan Ratih Hesty Utami Puspitasari Zohaib Hassan Sain