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All Journal Al-Kharaj: Journal of Islamic Economic and Business
Fitra Rezkiyansyah
Universitas Jenderal Achmad Yani
Economics, Econometrics & Finance

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Organizational Restructuring and Operational Performance: The Mediating Role of Process Orientation Fitra Rezkiyansyah; Elis Dwiana Ratnamurni
Al-Kharaj: Journal of Islamic Economic and Business Vol. 8 No. 4 (2026): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M UIN Palopo

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Abstract

This study examines the effect of organizational restructuring on operational performance through process orientation as a mediating variable in the Infrastructure and Engineering Division of PT Bio Farma (Persero), following the transition from a function-based structure to an area- or zone-based structure. A quantitative descriptive and explanatory-verificative design was applied to all 86 employees using saturated sampling. Data were collected through a 36-item five-point Likert questionnaire, supported by observation and internal documentation. Instrument validity was tested on 30 respondents, and the main data were analyzed using path analysis and the Sobel test in IBM SPSS after Method of Successive Interval transformation. Organizational restructuring positively affected process orientation (β = .810, p < .001) and operational performance (β = .588, p < .001). Process orientation also positively affected operational performance (β = .380, p < .001). The indirect effect was significant (β = .308; Sobel Z = 4.838, p < .001), indicating partial mediation. The model explained 85.2% of the variation in operational performance. Structural redesign should be supported by clearly mapped, standardized, integrated, and measurable work processes, including clearer task allocation, standard operating procedures, and process-performance monitoring.
Co-Authors Elis Dwiana Ratnamurni