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All Journal Jurnal Ilmiah Ilmu Komunikasi Communique
Alamsyah ,
Universitas Islam Syekh Yusuf Tangerang
Arts Humanities Computer Science & IT Languange, Linguistic, Communication & Media Social Sciences

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PENGARUH PERSEPSI KONFLIK DIGITAL TERHADAP POLARISASI OPINI GENERASI Z Azizah Nur Kusumawati; Alamsyah ,; Faisal Tomi Saputra
Jurnal Ilmiah Ilmu Komunikasi Communique Vol 9 No 1 (2026): Jurnal Ilmiah Ilmu Komunikasi Communique
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62144/jikq.v9i1.785

Abstract

Penelitian ini bertujuan mendeskripsikan tingkat persepsi konflik digital dan polarisasi opini Generasi Z, serta menguji pengaruh persepsi konflik digital terhadap polarisasi opini Generasi Z di media sosial dalam konteks kontroversi aturan larangan kamera profesional pada konser DAY6 di Kuala Lumpur, Malaysia (Januari 2026). Landasan teoritis penelitian ini adalah Teori Spiral of Silence yang dikemukakan oleh Elisabeth Noelle-Neumann (1974). Penelitian menggunakan pendekatan kuantitatif dengan metode survei dan teknik purposive sampling kepada 100 responden Generasi Z Indonesia berusia 18–29 tahun yang merupakan penggemar K-Pop dan mengetahui kontroversi tersebut. Data dikumpulkan melalui kuesioner berskala Likert dan dianalisis menggunakan regresi linier sederhana. Hasil penelitian menunjukkan bahwa tingkat persepsi konflik digital dan polarisasi opini Generasi Z berada pada kategori tinggi. Persepsi konflik digital terbukti berpengaruh positif dan signifikan terhadap polarisasi opini Generasi Z di media sosial, dengan koefisien determinasi (R²) sebesar 0,621, yang mengindikasikan bahwa 62,1% variasi polarisasi opini dijelaskan oleh persepsi konflik digital. Temuan ini mengkonfirmasi bahwa semakin tinggi persepsi individu terhadap konflik digital, semakin besar kecenderungan terpolarisasinya opini dalam ruang digital.
EVALUASI KOMUNIKASI INTERNAL DALAM IMPLEMENTASI APLIKASI KIR TANGERANG AYO Zidan Romadona; Alamsyah ,; Riza Gusti Rahayu
Jurnal Ilmiah Ilmu Komunikasi Communique Vol 9 No 1 (2026): Jurnal Ilmiah Ilmu Komunikasi Communique
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62144/jikq.v9i1.795

Abstract

This study aims to evaluate the internal communication implemented by the Technical Infrastructure Management Unit of the Transportation Agency of Tangerang City in implementing the KIR Tangerang Ayo application for public services, as well as to identify the barriers within the internal communication elements that have led to low public interest in using the application. This research employs a qualitative approach with a case study design and a constructivist paradigm. The theoretical framework used is R. Wayne Pace and Don F. Faules’s Organizational Communication Theory, which encompasses three key directions of communication flow: downward communication, upward communication, and horizontal communication. The results indicate that the implementation of internal communication has not been optimal or fully integrated. The obstacles identified include uneven understanding and dissemination of information among employees, limitations in the follow-up mechanisms for upward reporting, lack of structured horizontal coordination between divisions, low public digital literacy, a preference for manual services due to uncertainty regarding the digital system, limited device availability, and suboptimal continuous support. The low effectiveness of these internal communication processes and organizational constraints has resulted in a very low rate of public adoption of the application, reaching only 4.6%. Therefore, more intensive internal coordination, regular evaluations, improved technical guidance for employees, and sustained direct assistance are required to encourage a shift in public behavior toward digital services.
Co-Authors Azizah Nur Kusumawati Faisal Tomi Saputra Riza Gusti Rahayu Zidan Romadona