<![CDATA[Bed Occupancy Rate (BOR) is an important indicator for assessing the efficiency of bed utilization and the operational workload of inpatient hospital services. At Sumber Sentosa Hospital Malang, BOR values have fluctuated and have not yet reached the ideal range, which in several periods was accompanied by a decline in patient satisfaction and repeat visit intention. This condition indicates weaknesses in inpatient capacity management that may affect service quality and patient loyalty. Therefore, this study aims to analyze the effect of BOR on patient satisfaction and its implications for inpatient repeat visit intention at Sumber Sentosa Hospital Malang. This study employed a quantitative method using descriptive and verificative approaches. The population consisted of inpatients at Sumber Sentosa Hospital Malang, with respondents selected through purposive sampling. Data were collected using questionnaires that had been tested for validity and reliability. The data were then analyzed using path analysis to examine direct and indirect effects among the research variables. The results indicate that BOR has a positive and significant effect on patient satisfaction. Patient satisfaction also has a positive and significant effect on repeat visit intention. In addition, BOR directly influences repeat visit intention and indirectly affects it through patient satisfaction as a mediating variable. These findings confirm BOR management is essential for sustained inpatient service quality.]]>
