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All Journal Jurnal Ilmu Manajemen Terapan (JIMT) Danadyaksa: Post Modern Economy Journal
Etty Sofia Mariati Asnar
Universitas Sangga Buana YPKP, Bandung, Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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The Influence of Work Environment and Workload on Nurses’ Performance in Inpatient Care Units Bianti Putri Sekarani; Farida Yuliaty; Etty Sofia Mariati Asnar; Ayu Laili Rahmiyati; Vip Paramarta
Danadyaksa: Post Modern Economy Journal Vol. 4 No. 1 (2026): Post Modern Economy Journal
Publisher : Yayasan Pendidikan Islam Bustanul Ulum Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69965/danadyaksa.v4i1.420

Abstract

Improving the quality of hospital services is strongly associated with the performance of nurses, who play a vital role in delivering patient care and ensuring organizational effectiveness. Nurses’ performance is influenced by various factors, particularly the work environment and workload. A supportive work environment can enhance motivation, job satisfaction, and productivity, while a balanced workload enables nurses to perform their duties efficiently and maintain high standards of care. This study aimed to analyze the effects of the work environment and workload on the performance of nurses in the inpatient unit of Royal Prima Jambi Hospital, both individually and simultaneously. A quantitative research design was employed, involving 48 nurses selected as study participants. Data were collected through structured questionnaires and analyzed using multiple linear regression techniques. The findings revealed that both the work environment (X1) and workload (X2) had a positive and statistically significant effect on nurses’ performance (Y). These results indicate that improvements in workplace conditions and effective workload management contribute substantially to enhanced nursing performance. Furthermore, the coefficient of determination (R²) was 0.721, demonstrating that 72.1% of the variation in nurses’ performance could be explained by the combined influence of the work environment and workload, while the remaining 27.9% was attributable to other factors not examined in this study. The study highlights the importance of creating a conducive work environment and implementing appropriate workload allocation strategies to optimize nurses’ performance and improve the overall quality of healthcare services. These findings provide valuable insights for hospital management in developing policies aimed at strengthening workforce performance and service quality.
Pengaruh Kualitas Pelayanan dan Nilai Tarif terhadap Loyalitas Pasien Melalui Kepuasan Pasien Rawat Inap Rumah Sakit Permata Hati Metro Lampung Jihan Nur Pratiwi; Kosasih Kosasih; Etty Sofia Mariati Asnar
Jurnal Ilmu Manajemen Terapan Vol. 7 No. 6 (2026): Jurnal Ilmu Manajemen Terapan (Juli - Agustus 2026)
Publisher : Dinasti Review Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jimt.v7i6.9592

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelayanan dan nilai tarif terhadap loyalitas pasien melalui kepuasan pasien rawat inap di RS Permata Hati Metro Lampung. Metode yang digunakan yaitu metode kuantitatif dengan pendekatan deskriptif verifikatif dan desain cross sectional. Populasi penelitian adalah seluruh pasien rawat inap RS Permata Hati Metro Lampung tahun 2025 sebanyak 4.125 pasien. Jumlah sampel 365 responden ditentukan menggunakan rumus Slovin dengan teknik purposive sampling. Pengumpulan data dilakukan melalui penyebaran kuesioner yang telah memenuhi uji validitas dan reliabilitas. Analisis data menggunakan analisis jalur (path analysis) yang meliputi uji koefisien determinasi, uji simultan (uji F), uji parsial (uji t), dan uji Sobel untuk menguji peran variabel mediasi. Hasil didapatkan bahwa kualitas pelayanan dan nilai tarif berpengaruh positif dan signifikan terhadap kepuasan pasien. Kualitas pelayanan, nilai tarif, dan kepuasan pasien juga berpengaruh signifikan terhadap loyalitas pasien. Hasil analisis menunjukkan bahwa kualitas pelayanan dan nilai tarif secara simultan mampu menjelaskan variasi kepuasan pasien sebesar 70,7%, sedangkan kualitas pelayanan, nilai tarif, dan kepuasan pasien mampu menjelaskan variasi loyalitas pasien sebesar 59,4%. Hasil uji Sobel didapatkan kepuasan pasien terbukti memediasi pengaruh kualitas pelayanan terhadap loyalitas pasien dengan nilai Z (6,581) dan memediasi pengaruh nilai tarif terhadap loyalitas pasien dengan nilai Z (6,557). Kesimpulan penelitian ini yaitu peningkatan kualitas pelayanan dan pengelolaan tarif yang sesuai dengan harapan pasien akan meningkatkan kepuasan pasien yang pada akhirnya berdampak pada peningkatan loyalitas pasien rawat inap di RS Permata Hati Metro Lampung.
Co-Authors Ayu Laili Rahmiyati Bianti Putri Sekarani Farida Yuliaty Jihan Nur Pratiwi Kosasih Vip Paramarta