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p-Index From 2021 - 2026
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All Journal Journal of Management, Economic, and Accounting
Dian Khairunnisa
Universitas Bina Insan
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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The Influence of Internal Communication and Human Resource Development on the Professionalism of Health Workers at the Lubuk Tanjung Community Health Center, Lubuklinggau City Dian Khairunnisa; Surajiyo Surajiyo; Wisdalia Maya Sari; Dheo Rimbano
Journal of Management, Economic, and Accounting Vol. 5 No. 4 (2026): Oktober
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jmea.v5i4.1798

Abstract

This study was conducted to determine the influence of internal communication and human resource (HR) development on the professionalism of healthcare workers at the Perumnas Lubuk Tanjung Community Health Center (Puskesmas) in Lubuklinggau City. A quantitative approach was employed, utilizing a total population sampling method (census) that included all 40 healthcare workers as respondents. Data were collected via Likert-scale questionnaires and analyzed using the Partial Least Squares (PLS) method. The analysis results indicate that internal communication has a positive and significant effect on healthcare worker professionalism, supported by a T-statistic of 3.074 and a P-value of 0.002 (<0.05). Furthermore, HR development was also found to have a positive and significant effect on professionalism, evidenced by a T-statistic of 2.829 and a P-value of 0.005. The study demonstrates that effective coordination and competence enhancement through systematic training are key factors in improving the professionalism of healthcare workers in the delivery of public services.
Co-Authors Dheo Rimbano Surajiyo Surajiyo Wisdalia Maya Sari