Annisa Triani Yanuar
Sekolah Tinggi Agama Islam Al Badar Cipulus Purwakarta, Indonesia

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

Experiential Marketing in Educational Services: Evaluating the “Student for a Day” Program through Schmitt’s Framework Moh. Sugandi; Selvi Nurlita; Imaduddin; Annisa Triani Yanuar
Journal of Educational Management Research Vol. 5 No. 5 (2026)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v5i5.3285

Abstract

Educational services are intangible, making it difficult for prospective students and parents to assess their quality before experiencing them. This challenge highlights the importance of experiential marketing as an approach to communicating educational service value and creating meaningful experiences for prospective students. This study aims to analyze the implementation of experiential marketing through the “A Day as an MA Student” program based on Schmitt’s (1999) five experiential modules: sense, feel, think, act, and relate. The study employed a descriptive qualitative approach. Data were collected through interviews, observations, and documentation, then analyzed using the Miles and Huberman interactive model. The findings indicate that the act dimension was the most clearly documented, while think was partially documented. The sense and relate dimensions were identified implicitly, whereas the feel dimension lacked supporting evidence. Furthermore, most prospective students obtained information about the madrasah through family members, neighbors, and alumni rather than social media. This study implies that experiential marketing should be developed as part of a sustainable educational marketing management strategy, with systematic planning, implementation, measurement, and evaluation across all five experiential dimensions. Such an approach can help educational institutions communicate their service value more effectively and strengthen prospective students’ engagement.