Journal of Educational Management Research
Vol. 5 No. 5 (2026)

Experiential Marketing in Educational Services: Evaluating the “Student for a Day” Program through Schmitt’s Framework

Moh. Sugandi (Sekolah Tinggi Agama Islam Al Badar Cipulus Purwakarta, Indonesia)
Selvi Nurlita (Sekolah Tinggi Agama Islam Al Badar Cipulus Purwakarta, Indonesia)
Imaduddin (Universitas Islam Internasional Darullughah Wadda’wah Pasuruan, Indonesia)
Annisa Triani Yanuar (Sekolah Tinggi Agama Islam Al Badar Cipulus Purwakarta, Indonesia)



Article Info

Publish Date
01 Nov 2026

Abstract

Educational services are intangible, making it difficult for prospective students and parents to assess their quality before experiencing them. This challenge highlights the importance of experiential marketing as an approach to communicating educational service value and creating meaningful experiences for prospective students. This study aims to analyze the implementation of experiential marketing through the “A Day as an MA Student” program based on Schmitt’s (1999) five experiential modules: sense, feel, think, act, and relate. The study employed a descriptive qualitative approach. Data were collected through interviews, observations, and documentation, then analyzed using the Miles and Huberman interactive model. The findings indicate that the act dimension was the most clearly documented, while think was partially documented. The sense and relate dimensions were identified implicitly, whereas the feel dimension lacked supporting evidence. Furthermore, most prospective students obtained information about the madrasah through family members, neighbors, and alumni rather than social media. This study implies that experiential marketing should be developed as part of a sustainable educational marketing management strategy, with systematic planning, implementation, measurement, and evaluation across all five experiential dimensions. Such an approach can help educational institutions communicate their service value more effectively and strengthen prospective students’ engagement.

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Journal Info

Abbrev

jemr

Publisher

Subject

Humanities Education Social Sciences

Description

Journal of Educational Management Research is an international peer-reviewed journal which publishes original and significant contributions to educational management, administration, and leadership, in its broadest sense, from all over the world. This includes primary research projects in schools ...