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nabila agustia
Universitas Islam Negeri Sjech M. Djamil Djambek

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Strategi Komunikasi Pimpinan di Dinas Perumahan, Kawasan Permukiman dan Lingkungan Hidup Kota Padang Panjang nabila agustia; Nunu Burhanuddin
Hikmah Studies : Journal of Religion, Narrative, and Thought Vol. 1 No. 2 (2026): June 2026
Publisher : Hikmah Studies : Journal of Religion, Narrative, and Thought

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Abstract

This study was motivated by the significant reduction in the number of sanitation workers at the Department of Housing, Settlement Areas, and Environment of Padang Panjang City, which has increased the workload and highlighted the need for effective leadership communication to maintain employee performance. This study aims to analyze the communication strategies employed by leaders in improving the performance of sanitation workers and to identify the supporting and inhibiting factors influencing their implementation. A descriptive qualitative approach was employed in this research. Data were collected through direct observation, in-depth interviews with key and supporting informants, and documentation, and were analyzed using data reduction, data display, and conclusion drawing techniques. The findings indicate that leadership communication strategies were implemented through direct communication, clear work instructions, interpersonal approaches, employee motivation, and continuous performance evaluation, which contributed to better coordination and maintained the performance of sanitation workers. Supporting factors include the leaders' communication skills, mutual trust, and employees' work motivation, while inhibiting factors consist of limited human resources, increased workload, and insufficient commitment and teamwork in urgent situations. This study contributes to the existing literature by providing empirical evidence on the implementation of leadership communication strategies in public sector organizations facing human resource constraints. The findings may serve as a practical reference for government institutions in developing effective communication strategies to enhance employee performance.