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All Journal Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Indonesian Journal of Public Health and Nutrition
Fauziah, Rizki
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Public Health Social Sciences

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Kepuasan Pasien Terhadap Pelayanan Program Pengelolaan Penyakit Kronis (Prolanis) Selama Pandemi Covid-19 Fauziah, Rizki; Indrawati, Fitri
Indonesian Journal of Public Health and Nutrition Vol 2 No 1 (2022): Regular Issue
Publisher : Center for Public Health Nutrition Studies, Universitas Negeri Semarang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/ijphn.v2i1.49209

Abstract

Latar Belakang: Kegiatan Prolanis selama pandemi Covid-19 dituntut dapat beradaptasi dengan tetap melaksanakan pelayanan sesuai standar mutu Puskesmas. Namun, rasio partisipasi kunjungan Prolanis di Puskesmas Kaladawa selama pandemi mengalami penurunan dan hanya sebesar 47% dari total peserta yang terdaftar. Tujuan penelitian ini adalah untuk mengetahui gambaran tingkat kepuasan pasien terhadap pelayanan Prolanis selama pandemi Covid-19. Metode: Jenis penelitian ini adalah deskriptif kuantitatif dengan rancangan cross sectional. Sampel dalam penelitian ini yaitu peserta Prolanis di Puskesmas Kaladawa sebanyak 45 orang dengan menggunakan teknik purposive sampling. Instrumen yang dipakai adalah kuesioner dan metode pengambilan data dengan wawancara serta observasi. Teknik analisis data yang digunakan yaitu statistik deskriptif berdasarkan karakteristik responden, Importance Performance Analysis (IPA), dan uji Chi Square pada SPSS 21.0. Hasil: menunjukkan bahwa nilai rata-rata tingkat kepuasan dengan menggunakan analisis IPA yaitu 92,5% dimana dimensi emphaty 90,8%, tangible 92,9%, reliability 93,6%, responsiveness 90,7%, dan assurance 94,6%. Berdasarkan uji chi square menunjukkan ada hubungan antara dimensi emphaty (0,006<0,05), tangible (0,016<0,05), reliability (0,002<0,05), responsiveness (0,003<0,05), dan assurance (0,014<0,05). Kesimpulan: ada hubungan antara kualitas pelayanan dengan tingkat kepuasan pasien program prolanis di Puskesmas Kaladawa Kabupaten Tegal. meskipun masih terdapat dimensi pelayanan dengan tingkat kepuasan pasien yang cukup rendah yaitu pada dimensi emphaty dan responsiveness.
Efektivitas Jaklapor pada Aplikasi Jaki (Jakarta Kini) sebagai Implementasi New Public Service Aulia Ananda, Nury; Fauziah, Rizki
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 6 No 3 (2024): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v6i3.927

Abstract

In the 21st century, there has been a paradigm shift of Public Administration to public services in response to globalization and the complexity of people's needs. The UK has implemented public service reform through the Open Public Service program since 2013, while in Indonesia, especially the DKI Jakarta Provincial Government, bureaucratic reform adopts collaborative public services through Jakarta Smart City and the JAKI application as a New Public Service innovation for effective, democratic, and measurable services. The transformation of public services in Jakarta, especially the management of public complaints, occurs through the JAKI application with a one-stop complaint system, shortening the span of service control, increasing effectiveness, and providing community satisfaction. The theoretical foundation includes service effectiveness, the concept of New Public Service (NPS), and the concept of Smart City with the integration of information and communication technology. The formulation of the research problem discusses the evaluation of the effectiveness of handling complaints through the JAKI application and the factors that influence it with qualitative methods using questionnaires, documentation, and literature studies. Data was obtained from JAKI users in Jakarta and information sources from Jakarta Smart City, journals, and other secondary data. The results of the study are expected to provide insights for the improvement and development of public services in the digital era.
Penentuan Lokasi Pengganti Kelurahan X Melalui Metode Analytical Hierarcy Process Fauziah, Rizki; Umanto, Umanto
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 7 No 3 (2025): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v7i3.1275

Abstract

This study aims to determine a new location for the Kelurahan X Office in North Jakarta using the Analytical Hierarchy Process (AHP) as a decision-making tool for multi-criteria analysis. The need for relocation arises due to the expiration of the land-use agreement between the Provincial Government of DKI Jakarta and the Indonesian Navy (TNI AL). The research adopts a mixed-method approach-both qualitative and quantitative-through literature review, field observation, and interviews with stakeholders. AHP was employed to evaluate three main criteria-environment, accessibility, and cost-which were further broken down into nine sub-criteria. Three alternative locations were analyzed: Model 1 (Jl. JA 1), Model 2 (Jl. BGR), and Model 3 (Jl. GK). The analysis results indicate that Model 1 received the highest score of 63.49%, making it the most optimal location. This study demonstrates that AHP is effective in supporting data-driven, objective, and participatory decision-making processes in the context of public service planning. Despite limitations such as a restricted number of alternatives and potential subjectivity in assessments, this research makes a significant contribution to urban spatial planning and can serve as a model for similar projects in other urban area.
Co-Authors Aulia Ananda, Nury Fitri Indrawati Umanto, Umanto